Terms of Service

    Invest in INE's world-class IT training and certification prep to give you and your team the ability to meet today’s challenges and prepare for the future.

    General Terms

    Acceptance

    You accept and agree to be bound by the terms of this agreement by subscribing, viewing, or using the software product. You must agree to the terms of this agreement before you will be allowed to use the software product. If you do not agree to the terms of this agreement, you must cease viewing any products associated with this product and discontinue any use of the software product.

    Restrictions on Transfer

    Without first obtaining the express written consent of INE, you may not assign your rights and obligations under this Agreement, or redistribute, share, encumber, sell, rent, lease, sublicense, or transfer your rights to the Software Product.

    Restrictions on Use

    You may not decompile, “reverse-engineer,” disassemble, or otherwise attempt to derive the source code for the Software Product.

    Restrictions on Alteration

    You may not modify the Software Product or create any derivative work of the Software Product or its accompanying documentation. Derivative works include, but are not limited to, translations. You may not alter any files that may be downloaded as a result of accessing the Software Product. This Agreement does not permit the sharing or use of INE materials in a classroom setting or otherwise.

    Disclaimer of Warranties and Limitation of Liability

    Unless otherwise explicitly agreed to in writing by INE, INE makes no other warranties, express or implied, in fact or in law, including, but not limited to, any implied warranties of merchantability or fitness for a purpose other than as set forth in this agreement.

    INE makes no warranty that the Software Product will meet your requirements or operate under your specific conditions of use. INE makes no warranty that the operation of the Software Product will be secure, error-free, or free from interruption. You must determine whether the Software Product sufficiently meets your requirements for security and uninterruptability. You bear sole responsibility and all liability for any loss incurred due to failure of the Software Product to meet your requirements. INE will not, under any circumstances, be responsible or liable for the loss of data on any Computer or Information Storage Device.

    Under no circumstances shall INE, its Directors, Officers, Employees, or Agents be liable to you or any other party for indirect, consequential, special, incidental, punitive, or exemplary damages of any kind (including lost revenues or profits or loss of business) resulting from this Agreement, or from the furnishing, performance, or use of the Software Product, whether due to a breach of contract, breach of warranty, or the negligence of INE or any other party, even if INE is advised beforehand of the possibility of such damages. To the extent that the applicable jurisdiction limits INE’s ability to disclaim any implied warranties, this disclaimer shall be effective to the maximum extent permitted.

    Limitation of Remedies and Damages

    Your remedy for a breach of this Agreement is the correction or replacement of the Software Product. Selection of whether to correct or replace the Software Product will be at the sole discretion of INE. INE reserves the right to substitute a functionally equivalent copy of the Software Product as an update or replacement. If INE is unable to provide a replacement or substitute Software Product or corrections to the Software Product, your sole alternate remedy shall be the termination of a concurrent subscription.

    Governing Law, Jurisdiction, and Costs

    This Agreement is governed by the laws of North Carolina, without regard to North Carolina’s conflict or choice of law provisions.

    Severability

    If any provision of this Agreement shall be held to be invalid or unenforceable, the remainder of this Agreement shall remain in full force and effect. To the extent any express or implied restrictions are not permitted by applicable laws, these express or implied restrictions shall remain in force and effect to the maximum extent permitted by such applicable laws.

    Member Account Security

    If any services require you to open an account, you must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form. You also must choose a password and username. You, the end user, are solely responsible for maintaining the confidentiality of your password and account credentials. Furthermore, you are solely responsible for any and all actions or activities that occur under your account, excluding any breaches of your account that occur within INE.

    By initiating an INE member account, you agree to notify INE immediately of any unauthorized use of your account or any other breach of security. INE will not be liable for any loss that you incur due to the use of your password or account by any third party, either with or without your consent. However, you may be held liable for losses incurred by INE that result from third party access to your account or password. You may not use anyone else’s account at any time as all member accounts are intended for use by the single intended registrant.

    End User License Agreement

    Subscription and Streaming Products

    Each copy of INE training materials (“the Software Product”) and accompanying documentation is licensed and not sold. This Software Product - including, but not limited to, the Networking Pass, Cloud Pass, IT Essentials Pass, Development Pass, or other streaming subscriptions, training bundles, individual course and video downloads, and workbooks - is protected by copyright laws and treaties, as well as laws and treaties related to other forms of intellectual property. INE or its subsidiaries, affiliates, and suppliers (collectively “INE”), located at 575 New Waverly Place, Suite 201, Cary NC 27518, USA, own intellectual property rights in the Software Product. The Licensee’s (“you” or “your”) license to download, stream, use, or change the Software Product is subject to these rights and to all the terms and conditions of this End User License Agreement (“Agreement”).

    License Grant

    This Agreement entitles you to view and use the Software Product on one active connection at a time on any compatible device. This Agreement does not permit the downloading of content contained in the Software Product beyond the standard buffer that video players use in the streaming of content. This Agreement does not permit the use of the Software Product on more than one computer or device at any given time, nor may the materials be accessed by more than one user per login credential (see Member Account Security). INE requires a 1-to-1 license-to-user ratio for all materials. A generic email address (such as info@ine.com) cannot be used to create an account with INE or to buy materials.

    c. Data Collected from Other Sources

    We may collect information about you from third-party sources. This would be information that is publicly available. For example, any information you submit in a public forum (such as a blog, chat room, or social networking site) can be read, collected, and used by us and others. This information is most often used to personalize your experience on our Site. Remember, you are responsible for the information you choose to submit in these areas.

    We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties, unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users. These parties agree to and work under a confidentiality agreement. We may also release information when it is appropriate to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety.

    Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. However, we do not include or offer third-party products or services on our website.

    Terms of Use

    INE Training Passes and Subscriptions

    By starting your INE IT Training Pass membership, you expressly agree that INE is authorized to charge you a membership fee at the current published rate. By subscribing or purchasing a subscription extension you authorize INE to charge your payment method now and again at the beginning of each subsequent renewal period. All subscriptions renew automatically using the payment information you have provided for your account, including periodic credit card updates. When you purchase an INE Training Pass subscription, you acknowledge and agree that INE is authorized to use the payment information provided for the renewal fee and process the fee automatically on your renewal date.

    Your subscription to any INE Training Pass will automatically renew at the end of each subscription term unless you cancel your renewal prior to the end of said term. You must cancel your subscription renewal before the scheduled renewal date to avoid auto renewal and the associated renewal fee. To cancel your subscription renewal, login to your account at members.ine.com and select ‘View Profile’, located on the top right of the screen. From your profile, select the ‘Subscription’ tab. On the Subscription tab and underneath the subscription listing click the link embedded in ‘Please click here to manage your subscriptions’. On your subscription page, click the ‘Cancel Subscription’ button and the auto-renewal will be canceled. To cancel your subscription renewal via email, contact billing@ine.com with at least 48 business hours advance notice before your automatic renewal date.

    INE Training Passes Payment, Pricing, & Refund Terms

    All INE Training Passes subscription fees must be paid via credit card only. Acceptance of any alternate forms of payment for any INE Training Passes are at the sole discretion of INE. Discounts and other promotional offers may only be valid for initial term. Special terms may apply to discounted or promotional INE Training Pass purchases. See specific offer for further details. INE may increase subscription fees for a subsequent subscription period at any time and for any reason, provided that INE provides notice at least thirty (30) calendar days prior to the expiration of the subscription. INE may terminate the subscription and these terms if unable to renew the subscription due to any issue with credit card processing, including but not limited to inaccurate or outdated credit card information.

    All INE Training Passes subscription fees are final and non-refundable. The INE Training Passes are a subscription service which will renew at the end of each term automatically. Subscription renewal fees for one-year (yearly) plans are eligible for refund up to seven (7) days after your INE Training Pass renews, providing your account has not been in use since the renewal date. Requests for refund must be received via email to billing@ine.com. Subscription renewal fees for one-month (monthly) INE Training Pass subscriptions are non-refundable under any circumstances. Consideration beyond the stated terms for refunding all or part of your INE Training Pass Subscription renewal fee is at the sole discretion of INE. 

    Electronic Products

    All electronic product purchases and pre-orders, including but not limited to lab workbooks and streaming or downloadable courses, are final, non-refundable, and non-transferable to any third party unless a prior licensing agreement is documented in writing and approved by INE. Electronic accounts suspected of being used by any party other than the purchaser or single intended recipient are subject to recoation without prior notice at the complete and sole discretion of INE. Accounts suspended in this manner will not be eligible for refund nor store credit for any uses or unused portion of the subscription or materials therein. All electronic products including, but not limited to passwords, dynamic URLs, and watermarks, are subject to copy-protection schemes. Any discounts, price modifications, or special deals offered by our sales team associates or website are valid only when purchased directly through INE.com by the end user and are not valid through any of INE’s affiliates, partners, or resellers.

    Terms of Service

    Instructor Led Bootcamps
    Bootcamp Refunds

    The following policy applies to refunds for instructor-led bootcamp vouchers, instructor-led bootcamps that have already passed, or instructor-led bootcamp classes that have been rescheduled, per your request, from the original date listed on your purchase. Refunds for instructor-led bootcamp vouchers, instructor-led bootcamp classes that were attended, or instructor-led bootcamps that have a date on the order that has already passed are not permitted for any reason. If you no longer wish to attend an instructor-led bootcamp, you must notify INE in writing at least 45 days before the course start date for which you are currently registered. You are then eligible to receive a store credit which you may apply to another purchase. The store credit extended to you will be valued at the cost of your purchase minus any promotional items or self-paced training materials that were included with your bootcamp purchase. Store credit is valid for 365 days from the date of issue.

    The following policy applies to refunds for instructor-led bootcamps purchased for a specific date. If requested in writing at least 46 days before the bootcamp start date, instructor-led bootcamps purchased for a specific date are eligible for a full refund, minus the value of self-paced materials and any promotional items that were included with your order.

    Any refund request received within 45 days of your scheduled instructor-led bootcamp purchased for a specific date will incur additional cancellation fees. Cancellation fees will be based on a percentage of the price you paid for your bootcamp. Any self-paced materials that came with your order cannot be refunded. The value of these materials and any promotional items will be removed from your refunded amount, in addition to the appropriate cancellation fee. In the event that the purchaser and attendee are not the same person, refunds will be processed to the purchaser. Requests for refunds on bootcamps with a specific class date are subject to a cancellation penalty as follows:



    • Cancelling 46 days or more prior to the bootcamp date chosen on your order allows for a full refund minus the cost of self-paced materials and any promotional items.
    • Cancelling 45-36 days prior to the bootcamp date chosen on your order will incur a 5% cancellation fee.
    • Cancelling 36-29 days prior to the bootcamp date chosen on your order will incur a 10% cancellation fee.
    • Cancelling 30-20 days prior to the bootcamp date chosen on your order will incur a 20% cancellation fee.
    • Cancelling 20-15 days prior to the bootcamp date chosen on your order will incur a 30% cancellation fee.
    • Cancelling 15 to 10 days prior to the bootcamp date chosen on your order will incur a 40% cancellation fee.
    • Cancelling less than 10-7 days prior to the bootcamp date chosen on your order will incur a 50% cancellation fee.
    • Cancelling 6 or less days prior to the bootcamp date chosen refunds will not be permitted.
    Bootcamp Rescheduling

    If for any reason, you need to reschedule a bootcamp, or if you would like to choose a different date after purchase, you must notify INE in writing at least 46 days before the bootcamp start date. At INE's sole discretion, you may incur a rescheduling fee if your request is placed less than 45 days before the scheduled bootcamp start date. Rescheduling fees are based on current bootcamp list price and must be paid before you may attend.

    Rescheduling 45 days or more in advance will not incur a rescheduling fee.
    • Rescheduling 46-30 days in advance will incur a 5% rescheduling fee.
    • Rescheduling 30-15 days in advance will incur a 15% rescheduling fee.
    • Rescheduling 14 days or less before the class start date will incur a 25% rescheduling fee.

    Failure to attend your scheduled bootcamp without prior written notification will be considered a “no show” and the full bootcamp price will be forfeited.

    INE reserves the right to cancel or reschedule any bootcamp. INE shall not be liable for lost travel expenses or any other expense incurred by the student related to a rescheduled bootcamp. INE assumes no liability in the case of war (declared or undeclared), natural or man-made disasters, delays or inability to travel, or other forces outside of INE's control through which INE determines attending a bootcamp may cause risk to students or INE employees. 

    Bootcamp confirmation will be provided 30 days before the start date. Bootcamps for which the running dates are changed 31 days or more before the originally-scheduled start date are considered “rescheduled,” not “canceled.” In the unlikely event that INE must cancel a Bootcamp within 30 days of the scheduled start date, you will be notified immediately and we will work with you to determine the appropriate solution.

    Bootcamp Payment Policies

    Before one can reserve a seat in an upcoming on-site bootcamp, a valid INE order must be placed. A valid order consists of an order paid in full using an approved payment method, for which the initial payment has been made on a payment plan, or with receipt of an approved purchase order.

    Any electronic materials included with the bootcamp purchase will be fulfilled to your account upon payment completion, the first payment of a payment plan, or receipt of a valid purchase order.

    Bootcamp orders must be paid in full before the student may attend class.

    Bootcamp must be paid in full before any applicable promotional materials can be ordered or delivered.

    Bootcamp rescheduling fee will apply regardless of the payment method selected. Please refer to the rescheduling policy for further details.

    If a visa invitation letter from INE is required to attend your scheduled on-site bootcamp, please plan your payment accordingly. Bootcamp orders must be paid in full before we are able to issue visa invitation letters to students.

    Bootcamp Payment Policies

    Before one can reserve a seat in an upcoming on-site bootcamp, a valid INE order must be placed. A valid order consists of an order paid in full using an approved payment method, for which the initial payment has been made on a payment plan, or with receipt of an approved purchase order.

    Any electronic materials included with the bootcamp purchase will be fulfilled to your account upon payment completion, the first payment of a payment plan, or receipt of a valid purchase order.

    Bootcamp orders must be paid in full before the student may attend class.

    Bootcamp must be paid in full before any applicable promotional materials can be ordered or delivered.

    Bootcamp rescheduling fee will apply regardless of the payment method selected. Please refer to the rescheduling policy for further details.

    If a visa invitation letter from INE is required to attend your scheduled on-site bootcamp, please plan your payment accordingly. Bootcamp orders must be paid in full before we are able to issue visa invitation letters to students.

    Bootcamp Re-Seat Policy

    The reseat/retake terms in place at the time of purchase will apply to your case. Re-seats are available for bootcamps of the same type, or for bootcamps that have replaced the course you originally attended. You must attend your initial bootcamp before you can register for a re-seat. You may only register for one reseat at a time and must attend the reseat session before scheduling another re-seat. Students may schedule a re-seat for any upcoming bootcamp date, excluding those marked “Sold Out”. Any outstanding fees, including rescheduling fees, must be paid before you can register for a re-seat. You must agree to the reseat terms before you may register.

    Effective November 1, 2017, bootcamp students may purchase re-seats at a reduced rate for two years from the date that you attended your original class. At the close of the two-year timeframe, bootcamp students have the option to purchase two more years of discounted re-seats. Re-seat fees are applicable for all tracks. Re-seat fees for bootcamps 6 days or longer are $1000 per re-take. For bootcamps of 5 days or less, the cost is $500 each time you wish to re-sit. In addition to the reseat fee, if you received a discount on your original purchase, you must pay the difference between list price at the time of purchase and the discounted rate received. If any promotional items (i.e. free travel vouchers, electronic devices, etc.) were included with your bootcamp purchase, you will be required to pay the cost of that item (up to $500) in addition to the reseat fee. Requests for reseats after your two-year timeframe will be evaluated on a case by case basis.

    Reseat policy is subject to change at any time at the discretion of INE.

    Payments, Pricing and Promotions

    Purchase Order Payment Terms

    We are happy to accept purchase orders. INE provides PDF invoices electronically via email (billing@ine.com). The INE standard purchase order payment terms are NET 30 from the invoice date unless alternate terms are approved before order fulfillment.

    The available payment methods for purchase orders are credit card, check or ACH/Wire bank transfer. Payment must be processed in USD. INE is not responsible for additional fees/charges your bank imposes for sending a wire payment; payment must be made in full.

    Failure to submit payment by indicated Net 30 due date could result in suspension of all associated accounts.

    INE does not allow for early payment discounts to be applied to order total; payment is due in full.

    A signed quote can be substituted as a Purchase Order and maintains the same above polices.

    Price Changes and Refunds

    All purchases, including pre-orders, are final and nonrefundable. Product pricing is subject to change without notice. If there is a price drop within 48 hours of your original purchase, you may request a store credit for the price difference, provided your purchase was made at full price. This offer does not apply to any special deals, promotions or discounts you may have already received. This store credit is nontransferable and expires 365 days from the date of the original purchase.

    Store Credit and Gift Cards

    Store credits and gift cards are utilized interchangeably and may be issued in a variety of cases including but not limited to bootcamp cancellation, price change credit or promotional offers. Store credit / gift cards are valid for 365 days from the issue date unless otherwise stated. After 365 days from issue date, any unused credit will be forfeited and cannot be reinstated. Store credits may not be transferred nor converted into a cash refund under any circumstance. Store credits cannot be used towards a purchase that includes promotional materials, physical devices or INE gift card/s. These terms are subject to change at any time at the discretion of INE.

    INE Gift Cards are issued as 16-digit redemption codes and can be redeemed for any of INE’s training products. You can utilize your INE Gift Card towards the purchase of Rack Rental Tokens, Workbooks, or a Team Training Subscription via INE’s online store by entering your Gift Card Code at checkout.

    If you would like to redeem your INE Gift Card for an INE Training Pass subscription or an INE Bootcamp, please contact a Training Specialist at 877-224-8987 or (outside US) +1-775-826-4344 or sales@ine.com for assistance with checkout.

    Promotional Offers

    Promotional offers may occasionally be available with specified purchases. Promotions cannot be combined with any other discounts, promotions or offers unless otherwise stated. The terms and conditions of any promotional offer are set out in the promotional material for such offer, which may vary from our standard terms and conditions, but remain subject to our End User License Agreement. INE reserves the right to discontinue promotions at any time.

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