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Learn MoreCisco Unified Contact Center Express (UCCX)
What about this course?
This course covers basic to advanced level of the Cisco Contact Center Express. Here in this course, you will learn UCCX basics, Integrating CUCM and UCCX, One-Button Login with Finesse Setup. Students who are preparing for the CCIE Collaboration v3 Lab exam or professionals who are working in the Voice or Telephony environment will benefit from this course, as will anyone who wants to deepen their understanding of the UCCX.
Duration
2 hours
Difficulty
advanced
INE's world-class IT trainingInstructor for this course
Rohit Pardasani
CCIEx5 #21282 CCNA/CCNP R&S CCNA/CCNP Security CCSA CCSI #34...
This course is composed by the following modules
INE's world-class IT training
Module 1
Course Agenda & Contents1 video
Course Intro
Module 2
UCCX Setup3 videos
Adding IPCC Extension for CUCM Users
CUCM and UCCX Integration
One Button Login, Finesse Setup and Testing Agent Connection
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