INE Expanding - Hiring Support Engineers - US and International
As everyone knows INE has made INC 5000's list of fastest growing educational companies for two years running and we're having our best year ever by roughly 30% over our 2011 numbers. With this growth INE is once again expanding. Starting mid-January 2013 INE will have a new office in RTP, NC. The office in RTP will be for sales and support so that means sales will be available starting from 6am EST (-5 GMT) in January. We're also doubling the size of our datacenter in Reno, NV in January. We've signed the lease on the building next to our current Reno datacenter and are close to finalizing the RTP sales/support location. We're looking for a mid-level rack support engineer for the RTP office location and for Reno. Hours would be from 6am to 2pm Monday through Friday for RTP and 9am to 5pm Monday through Friday for Reno. For the Reno location I'm willing to relocate the right candidate and their family within the US. These will be fulltime permanent positions.
Additionally I'm looking for four fulltime support engineers internationally. These engineers would be responsible for evenings (US time) and weekends. The ideal candidate would be located around the +1 to +6 GMT timezone (Nigeria, UAE, Egypt, India, Romania, Pakistan, etc). These will be hourly contract positions.
Without listing a bunch of standard HR type responsibilities and requirements, let me just sum these positions up. You need to be diverse in troubleshooting issues with a broad range of technologies (R&S, SP, SC, Voice, DC, Storage, Wireless, Linux, etc) to provide front line support for our rental equipment via phone, chat and email. Also you need to be able to integrate well with our existing team.
For our US locations we provide zero cost health care for you and your family plus relocation assistance. For all locations we will cover costs associated with obtaining your CCIE which includes travel, exam fees, etc. When you're not busy answering chats, tickets, etc ideally you will be on the racks yourself studying for your CCIE. So what about pay for these positions? Pay depends upon ability and not necessarily just experience.
To apply send a cover letter and resume to email@example.com. Include your salary requirements in the cover letter. After reviewing the cover letters and resumes our Support Team Manager will contact you and schedule a time to do a two hour graded assessment prior to an initial phone screen.