CCNP Voice Course

What about this course?

The CCNP Voice class is designed for engineers pursuing CCNP Voice certification. This course includes hours of instructor-led content that will fully prepare you for the required Cisco CCNP Voice exams. Please note that per Cisco CCNA Voice certification requirements, you need to have already met the prerequisite of having a valid regular CCNA (Routing & Switching) status.

Duration

4 days

Difficulty

professional

INE's world-class IT training

Instructor for this course

Mark Snow

CCIEx4 #14073

This course is composed by the following modules

INE's world-class IT training

Module 1

Introduction3 videos

Introduction, Agenda, and Welcome Message

What are Cisco's Unified Communication Certifications, and Where Do I Go From Here?

CUCM and CUCME Architecture Overview

Module 2

Cisco Unified Communications Manager Express11 videos

CUCME Digit Manipulation and Class of Restriction (CoR)

CUCME PSTN Dialing

CUCME Voice Translation Rules

CUCME Load Balancing VoIP Calls

CUCME Class of Restriction (CoR)

CUCME Multicast Music on Hold

CUCME Transcoding

CUCME Hardware Conference Bridge

CUCME Multicast Broadcast Paging

CUCME MTP and DSP Resources

CUCME Speed Dials

Module 3

Messaging7 videos

Messaging - Cisco Unity Connection (CUC) Overview

Messaging - Unity Connection Setup, Integration, Message Waiting Indicators (MWI), Users, System Call Handlers

Messaging - Unity Connection System Call Handlers, Directory Handlers, Routing Rules, Conversations, Audio Text Auto-Attendant Menus

Messaging - Cisco Unity Express (CUE) Overview

Messaging - Unity Express Setup, Integration, Message Waiting Indicators (MWI), Users, Groups

Messaging - Unity Express Administration via Web UI, Users, General Delivery Mailbox, Schedules, IVR Apps, Conversations, License Activation

Messaging - Voice Profile for Internet Mail (VPIM) Networking between Unity Connection and Unity Express

Module 4

Gateway Trunks and Signaling3 videos

Gateways Trunks and Signaling In-Depth

Gateways Trunks and Signaling In-Depth part 2

Gateways Trunks and Signaling In-Depth part 3

Module 5

Quality of Service4 videos

Quality of Service Fundamentals - Part 1 (Cut this Video into 2, at the TC:00:53:01)

Quality of Service Fundamentals - Part 2

Quality of Service on the LAN

Quality of Service on the WAN

Module 6

Presence8 videos

Presence Overview

Presence - Native CUCM Subscribe CSS and BLF Speed Dials

Presence - Native CUCM Presence Groups and Call History Lists

Presence - Native CUCM Presence Groups and Call History Lists cont'd

Presence - CUPS & CUCM Integration and CUPC Provisioning and Testing

Presence - CUPS & CUCM Integration and CUPC Provisioning and Testing cont'd

Presence - CUPS & CUCM with IP Phone Messenger (IPPM)

Presence 8 Updates

Module 7

Troubleshooting1 video

Troubleshooting Fundamentals

Module 8

Call Admission Control2 videos

CODEC Negotiations and Call Admission Control

Call Admission Control using RSVP-Based Locations

Module 9

CUCM Media14 videos

CUCM Media Resources Overview

CUCM Media Resources Overview cont'd

CUCM Media - IOS Media Termination Points (MTP)

CUCM Media - IOS Media Termination Points (MTP) cont'd

CUCM Media - IOS Conference Bridge (CFB)

CUCM Media - IOS Transcoding (XCode)

CUCM Media Preference and Redundancy

CUCM Media - Meet-Me Conferencing

CUCM Media - Ad-Hoc Conferencing

CUCM Media - Ad-Hoc Conferencing cont'd

CUCM Media - Annunciator

CUCM Media - Traditional Multicast Music on Hold (MoH)

CUCM Media - Unicast Music on Hold

CUCM Media - Alternate Multicast Music on Hold

Module 10

CUCM and IOS Gateways5 videos

CUCM and IOS Gateways and Trunks Overview

CUCM and IOS Gateways - SIP Trunk

CUCM and IOS Gateways - SIP Trunk cont'd

CUCM and IOS Gateways - H.323 Gateway

CUCM and IOS Gateways - MGCP Gateway

Module 11

H.323 Gatekeeper12 videos

H.323 Gatekeeper Overview

H.323 Gatekeeper Fundamental Concepts

H.323 Gatekeeper Fundamental Concepts cont'd

H.323 Gatekeeper Provisioning

H.323 Gatekeeper with CUCM Registration

H.323 Gatekeeper with CUCME Registration

H.323 Gatekeeper Routing Calls from CUCM to CUCME

H.323 Gatekeeper Routing Calls from CUCME to CUCM

H.323 Gatekeeper Call Admission Control

H.323 Gatekeeper Routing Calls with only One Zone and One Tech-Prefix

H.323 Alternate Gatekeeper and Clustering with Gatekeeper Update Protocol (GUP)

Module 12

Dial Plan30 videos

Dial Plan – Planning and Design

CUCM Dial Plan Fundamental Concepts

CUCM Dial Plan Fundamental Concepts cont'd

CUCM Dial Plan - Class of Service (CoS) Calling Search Spaces and Partitions

CUCM Dial Plan - Gateways, Route Groups, Device Pools

CUCM Dial Plan - Route Lists, Standard Local Route Groups

CUCM Dial Plan - Route Patterns, Translation Patterns

CUCM Dial Plan - Calling Party Transformations and Called Party Transformations, IOS Dial Peers

CUCM Dial Plan - Private Line Automatic Ringdown (PLAR)

CUCM Dial Plan - Testing

CUCM Dial Plan - Digit Addressing, Time of Day (ToD), Hunt Group Coverage, FAC, CMC, Automated Alternate Routing (AAR) Overview

CUCM Dial Plan - Digit Addressing, Time of Day (ToD), Hunt Group Coverage, FAC, CMC, Automated Alternate Routing (AAR) Testing

CUCM Dial Plan - Globalization and Localization Reasoning

CUCM Dial Plan - Globalization and Localization Further Concepts

CUCM Dial Plan - Inbound from PSTN Calling Party Globalization

CUCM Dial Plan - Inbound from PSTN Calling Party Globalization cont'd

CUCM Dial Plan - Inbound Calling Party Localization

CUCM Dial Plan - PSTN Translation Patterns (The New Route Pattern)

CUCM Dial Plan - Outbound to PSTN Calling & Called Party Globalization and Localization

CUCM Dial Plan - Plus + Dialing, Call History Lists with One-Button Call Return

CUCM Dial Plan - Globalization and Localization Benefits Overview

CUCM Dial Plan - Globalization and Localization Benefits Overview cont'd

CUCM Dial Plan - System & User Speed Dials and Corporate Directory with Globalization

CUCM Dial Plan - Call Forward on Unregister with Globalization

CUCM Dial Plan - Automated Alternate Routing (AAR) with Globalization

CUCM Dial Plan - Multiple Backup Gateways for Every Site with Local Route Group

CUCM Dial Plan - National and International Tail End Hop Off (TEHO)

CUCM Dial Plan - Intercluster Trunk (ICT) Call Routing with Globalization

CUCM Dial Plan - Inbound Calling and Called Party CSS Update

CUCM Dial Plan - IOS Toll Fraud

Module 13

Call Control Discovery6 videos

Call Control Discovery (CCD) via Service Advertisement Framework (SAF) Overview

Call Control Discovery via SAF - CUCM Inter-Cluster Call Routing

Call Control Discovery via SAF - CUCM Call Routing with PSTN Failover

Call Control Discovery via SAF - CUCM Call Routing during SRST Fallback

Call Control Discovery via SAF - CUCM to CME Call Routing

Call Control Discovery via SAF - Inter-Cluster RSVP via SIP Preconditions

Module 14

Cisco Unified Border Element8 videos

Cisco Unified Border Element (CUBE) Overview

CUBE - SIP Trunk to SIP ITSP for PSTN Call Routing

CUBE - SIP Attributes Conversions

CUBE - SIP Header Conversions and Rewrites

CUBE - Advanced Call Admission Control Mechanisms

CUBE - SIP Trunk for Branch2 Site

CUBE - SIP Trunk for Branch2 Site cont'd

CUBE - Testing Supplementary Features

Module 15

CUCM Mobility16 videos

CUCM Mobility Overview

CUCM Mobile Connect Ring Schedule

CUCM Mobile Connect Setup

CUCM Mobile Connect Localization

CUCM Mobile Connect Localization cont'd

CUCM Mobile Connect Access Lists and Exclusivity

CUCM Mobile Connect Interaction with Local Route Group

CUCM Mobile Voice Access Inbound Call Recognition

CUCM Mobile Voice Access Direct Inward System Access

CUCM Mobile Connect Mid-Call Features

CUCM Mobile Connect Mid-Call Features cont'd

CUCM Device and Extension Mobility Overview

CUCM Device Mobility - Between Sites but Within a Country

CUCM Device Mobility - Between Sites and Between Countries

CUCM Extension Mobility Setup

CUCM Device & Extension Mobility interactions with TEHO

Common Course Questions

If you have a question you don’t see on this list, please visit our Frequently Asked Questions page by clicking the button below. If you’d prefer getting in touch with one of our experts, we encourage you to call one of the numbers above or fill out our contact form.

Do you offer training for all student levels?