CCNA Voice Course | Courses

CCNA Voice Course

What about this course?

The CCNA Voice class is designed for engineers pursuing CCNA Voice certification. This course includes over 70 hours of instructor-led content that will fully prepare you for the required Cisco CCNA Voice exams.

Duration

3 days

Difficulty

novice

INE's world-class IT training

Instructor for this course

Mark Snow

CCIEx4 #14073

This course is composed by the following modules

INE's world-class IT training

Module 1

Messaging7 videos

Messaging - Cisco Unity Connection (CUC) Overview

Messaging - Unity Connection Setup, Integration, Message Waiting Indicators (MWI), Users, System Call Handlers

Messaging - Unity Connection System Call Handlers, Directory Handlers, Routing Rules, Conversations, Audio Text Auto-Attendant Menus

Messaging - Cisco Unity Express (CUE) Overview

Messaging - Unity Express Setup, Integration, Message Waiting Indicators (MWI), Users, Groups

Messaging - Unity Express Administration via Web UI, Users, General Delivery Mailbox, Schedules, IVR Apps, Conversations, License Activation

Messaging - Voice Profile for Internet Mail (VPIM) Networking between Unity Connection and Unity Express

Module 2

Introduction6 videos

CCNA Voice - Demo Video

Introduction, Agenda, and Welcome Message

What are Ciscos Unified Communications Certifications and Where Do I Go From Here?

Fundamentals of Telephony

Quality of Service Primer

Unified Communications System Overview

Module 3

Network Infrastructure4 videos

Network Infrastructure Basics and Phone Registration

Network Infrastructure Overview

Network Infrastructure VLAN, NTP, DHCP

Network Infrastructure DHCP, TFTP

Module 4

Presence8 videos

Presence Overview

Presence - Native CUCM Subscribe CSS and BLF Speed Dials

Presence - Native CUCM Presence Groups and Call History Lists

Presence - Native CUCM Presence Groups and Call History Lists cont'd

Presence - CUPS & CUCM Integration and CUPC Provisioning and Testing

Presence - CUPS & CUCM Integration and CUPC Provisioning and Testing cont'd

Presence - CUPS & CUCM with IP Phone Messenger (IPPM)

Presence 8 Updates

Module 5

CUCMA7 videos

Cisco Unified Communications Manager Administration (CUCMA) Overview

CUCMA Servicability Service Activation, DNS vs IP Addressing, System Shutdown

CUCMA Service Control, Bulk Administration Tool (BAT)

CUCMA BAT Report, SSH, TFTP Files, Database Replication

CUCMA Traces, RISdb, Performance Monitor (PerfMon), Real-Time Monitoring Tool (RTMT)

CUCMA BAT and TAPS

CUCMA Call Detail Records (CDR) and Call Management Records (CMR)

Module 6

CUOS2 videos

Cisco Unified Operating System (CUOS), Dialed Number Analyzer (DNA), Disaster Recover System (DRS)

CUOS Unifed Reporting, Real-Time Monitoring Tool (RTMT)

Module 7

CUCM11 videos

CUCM Servers, Server Groups, Date/Time Groups, Regions, Locations Call Admision Control (CAC), Survivable Remote Site Telephony (SRST)

CUCM Device Pools, System Parameters, Enterprise Parameters, Templates

CUCM Phone Button Templates, Softkey Templates, SIP Phones, SCCP Phones

CUCM Button/Softkey Template and SCCP/SIP Phone Testing

CUCM SIP Phone Troubleshooting and Registration

CUCM Users, Groups, Lightweight Directory Access Protocol (LDAP) Overview

CUCM User Credentials, User Policies, LDAP Synchronization of Users

CUCM LDAP Synchronization cont'd, User Roles, Multi-Level Access (MLA)

CUCM User Roles with LDAP, Contact Center Users, Presence Users, Messaging Users

CUCM LDAP Custom Filters

CUCM Phone and Calling Features Overview

Module 8

CUCM SCCP and SIP12 videos

CUCM SCCP and SIP Phone Display

CUCM SCCP and SIP Phone Firmware

CUCM SCCP and SIP Phone Logging

CUCM SCCP and SIP Ring Setting

CUCM SCCP and SIP Phone Forwarding

CUCM SIP and SCCP Advanced Call Forwarding

CUCM SIP and SCCP Phone Auto-Answer

CUCM SIP and SCCP Phone CallBack (Camp-On)

CUCM SIP and SCCP Phone Intercom

CUCM SIP and SCCP Call Hold

CUCM SIP and SCCP Phone Call Park

CUCM SIP and SCCP Phone Call Pickup

Module 9

CUCM Shared Line2 videos

CUCM Shared Line, Barge and cBarge Configuration

CUCM Shared Line, Barge and cBarge Testing

Module 10

CUCM Media Resources2 videos

CUCM Media Resources Overview

CUCM Media Resources Overview cont'd

Module 11

CUCM and IOS Gateways and Trunks1 video

CUCM and IOS Gateways and Trunks Overview

Module 12

CUCM Dial Plan12 videos

CUCM Dial Plan Fundamental Concepts

CUCM Dial Plan Fundamental Concepts cont'd

CUCM Dial Plan - Class of Service (CoS) Calling Search Spaces and Partitions

CUCM Dial Plan - Gateways, Route Groups, Device Pools

CUCM Dial Plan - Route Lists, Standard Local Route Groups

CUCM Dial Plan - Route Patterns, Translation Patterns

CUCM Dial Plan - Calling Party Transformations and Called Party Transformations, IOS Dial Peers

CUCM Dial Plan - Private Line Automatic Ringdown (PLAR)

CUCM Dial Plan - Testing

CUCM Dial Plan - Digit Addressing, Time of Day (ToD), Hunt Group Coverage, FAC, CMC, Automated Alternate Routing (AAR) Overview

CUCM Dial Plan - Digit Addressing, Time of Day (ToD), Hunt Group Coverage, FAC, CMC, Automated Alternate Routing (AAR) Testing

Troubleshooting Endpoint Issues

Module 13

CUBE1 video

Cisco Unified Border Element (CUBE) Overview

Module 14

CUCM Mobility12 videos

CUCM Mobility Overview

CUCM Mobile Connect Setup

CUCM Mobile Connect Ring Schedule

CUCM Mobile Connect Access Lists and Exclusivity

CUCM Mobile Voice Access Inbound Call Recognition

CUCM Mobile Voice Access Direct Inward System Access

CUCM Mobile Connect Mid-Call Features

CUCM Mobile Connect Mid-Call Features cont'd

CUCM Device and Extension Mobility Overview

CUCM Device Mobility - Between Sites but Within a Country

CUCM Device Mobility - Between Sites and Between Countries

CUCM Extension Mobility Setup

Module 15

CUCME38 videos

CUCME Shared Lines with Barge & Privacy with SCCP Phones

CUCME Overview, CUCME Dial Peers, Show & Debug Commands

CUCME DHCP

CUCME Intercom with SIP and SCCP Phones

CUCME Clock and Network Time

CUCME Night Service with SCCP Phones

CUCME Call Park with SIP and SCCP Phones

CUCME TFTP Server

CUCME Call Blocking with SIP and SCCP Phones

CUCME SIP Server Setup

CUCME CallerID Blocking with SIP and SCCP Phones

CUCME SIP Phones Setup

CUCME SCCP Server Setup

CUCME Call Transfer and Call Forwarding for SIP and SCCP

CUCME as Survivable Remote Site Telephony

CUCME SCCP Phones Setup

CUCME Directory Services

CUCME as Survivable Remote Site Telephony cont'd

CUCME Server Redundancy for SCCP Phones

CUCME 4-Digit Reachability

CUCME Endpoint Registration With External SIP Proxy Server

CUCME Call Pickup Groups

CUCME Templates

CUCME Phone Customization

CUCME Basic Automatic Call Distribution (B-ACD)

CUCME Basic Automatic Call Distribution (B-ACD) cont'd

CUCME Web UI

CUCME Unified (Traditional) SRST

CUCME Digit Manipulation and Class of Restriction (CoR)

CUCME PSTN Dialing

CUCME Voice Translation Rules

CUCME Load Balancing VoIP Calls

CUCME Class of Restriction (CoR)

CUCME Speed Dials

CUCME Calling Features Overview

CUCME Shared Lines with SIP Phones

CUCME Shared Lines and Feature Ring with SCCP Phones

Common Course Questions

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