Module 1.0: Introduction and Basic Theory

Module 1 :: Task 1.1 - Task 1.5

Module 1 :: Task 1.6

Module 1.3: QoS Advanced Theory

Module 1.4: QoS Advanced Theory cont'd

Module 1 :: Task 1.7 - Task 1.16

Module 1.6: CUCM RSVP-Based Locations for Call Admision Control

Module 1 :: Task 1.17

Module 1 :: Task 1.18

Module 1 :: Task 1.19

Module 1 :: Task 1.20

Module 2.0: CUCM WebUI and CLI

Module 2.1: WebUI: Service Activation, DNS vs IP, System Shutdown

Module 2.2: WebUI: More on Services, Bulk Administration Tool

Module 2.3: WebUI: BAT Report, CLI: TFTP Files, DB Replication

Module 2.4: Traces: WebUI/CLI/RTMT, RISdb CLI, PerfMon: RTMT/CLI

Module 3.0: CUCM System & Phone Basics and SCCP & SIP Fundamentals

Module 3.1: System Services and Servers

Module 3.2: UCMs, UCM Groups, Date/Time, Regions, Locations, SRST

Module 3.3: Device Pools, System/Enterprise Parameters, Templates

Module 3.4: Phone Button & Softkey Templates, and SCCP/SIP Phones

Module 3.5: Button/Softkey Template and SCCP/SIP Phone Testing

Module 3.6: SIP Phone Troubleshooting and Registration

Module 4.0: Users Credentials, Multilevel Roles & LDAP Integration

Module 4.1: CUCM User Credentials, Policies, LDAP Synchronization

Module 4.2: LDAP Synchronization, User Roles & Multi-Level Admin

Module 4.3: User Roles in LDAP, Contact Center, Presence and VM

Module 4.4: User Roles in LDAP, Contact Center, Presence and VM Contined

Module 5.1: SCCP & SIP Phone Display

Module 5.0: CUCM Phone and Call Features

Module 5.2: SCCP and SIP Phone Firmware

Module 5.3: SCCP and SIP Phone Logging

Module 5.4: SCCP and SIP Basic Ring Settings

Module 5.5: SCCP and SIP Phone Basic Forwarding

Module 5.6: SIP and SCCP Advanced Call Forwarding Buttons

Module 5.7: SIP and SCCP Phone Auto-Answer

Module 5.8: SIP and SCCP Phone CallBack (Camp-On)

Module 5.9: SIP and SCCP Phone Intercom

Module 5.10: SIP and SCCP Call Hold Attributes

Module 5.11: SIP and SCCP Phone Call Park Attributes

Module 5.12: SIP and SCCP Phone Call Pickup Possibilities

Module 5.13: Shared Line, Barge and cBarge Configuration

Module 5.14: Shared Line, Barge and cBarge Testing

Module 6.0: Media Resources

Module 6.1: Advanced Concepts

Module 6.2: IOS MTP

Module 6.3: IOS MTP cont'd

Module 6.4: IOS Conference Bridge

Module 6.5: IOS Transcoding

Module 6.6: Media Preference and Redundancy

Module 6.7: Meet-Me Conferencing

Module 6.8: Ad-Hoc Conferencing

Module 6.9: Ad-Hoc Conferencing cont'd

Module 6.10: Annunciator

Module 6.11: Traditional Multicast Music on Hold

Module 6.12: Unicast Music on Hold

Module 6.13: Alternate Multicast Music on Hold

Module 7.0: Gateways and Trunks

Module 7.1: SIP Trunk

Module 7.2: SIP Trunk cont'd

Module 7.3: H.323 Gateway

Module 7.4: MGCP Gateway

Module 8.0: H.323 Gatekeeper

Module 8.1: Advanced Gatekeeper Concepts

Module 8.2: Advanced Gatekeeper Concepts cont'd

Module 8.3: Advanced Gatekeeper Concepts cont'd

Module 8.4: Provisioning IOS H.323 Gatekeeper

Module 8.5: Registering CUCM with H.323 Gatekeeper

Module 8.6: Registering CUCME with H.323 Gatekeeper

Module 8.7: Routing Calls from CUCM to CUCME via Gatekeeper

Module 8.8: Routing Calls from CUCM to CUCME via Gatekeeper cont'd

Module 8.9: Gatekeeper Call Admission Control

Module 8.10: Expert Gatekeeper - One Zone w/ One Tech-Prefix

Module 8.11: Alternate Gatekeeper - Clustering with GUP

Module 9.0: Dial Plan Fundamentals and Local Route Groups

Module 9.1: Dial Plan Fundamental Concepts

Module 9.2: Dial Plan Fundamental Concepts cont'd

Module 9.3: Class of Service: Calling Search Spaces and Partitions

Module 9.4: Gateways, Route Groups and Device Pools

Module 9.5: Route Lists and Standard Local Route Groups

Module 9.6: Route Patterns and Translation Patterns

Module 9.7: Calling & Called Party Transformations and Dial Peers

Module 9.7b: Private Line Automatic Ringdown (PLAR)

Module 9.8: Complete Dial Plan Testing

Module 10.0: Globalized Dial Plans

Module 10.1: Globalization Prezi - Theory and Reasons

Module 10.2: Further Concepts and Understanding

Module 10.3: Inbound Calling Party Globalization

Module 10.4: Inbound Calling Party Globalization cont'd

Module 10.5: Inbound Calling Party Localization

Module 10.6: PSTN Translation Patterns

Module 10.7: Calling & Called Party Transformations Outbound

Module 10.8: Plus + Dialing and One-Button Missed Call DialBack

Module 11.0: Introduction

Module 11.1: Whiteboard Session

Module 11.2: System & User Speed Dials and Corporate Directory

Module 11.3: Call Forward on Unregister

Module 11.4: Automated Alternate Routing

Module 11.5: Multiple Backup Gateways for Every Site

Module 11.6: National and International Tail End Hop Off (TEHO)

Module 11.7: Globalized Call Routing using H.323 ICTs

Module 12.0: Introduction and Slides

Module 12.1: SIP Trunk to SIP ITSP for PSTN Call Routing

Module 12.2: Conforming to ITSP Reqs: Various SIP-Attrib

Module 12.3: Conforming to ITSP Reqs: SIP Header Conv

Module 12.4: Advance Call Admission Control Mechanisms with CUBE

Module 12.5: Skype SIP Trunk for Branch2 Site

Module 12.6: Skype SIP Trunk for Branch2 Site - Testing

Module 12.7: Testing Supplamentary Features

Module 13.0: Introduction and Slides

Module 13 :: Task 13.1

Module 13 :: Task 13.2

Module 13 :: Task 13.3(1)

Module 13 :: Task 13.3(2)

Module 13 :: Task 13.4

Module 13 :: Task 13.5

Module 13 :: Task 13.6

Module 13 :: Task 13.7

Module 13 :: Task 13.8(1)

Module 13 :: Task 13.8(2)

Module 14.0: Introduction and Slides

Module 14.1: Device Mobility - Between Sites but Within a Country

Module 14.2: Device Mobility - Between Sites and Between Countries

Module 14.3: Extension Mobility

Module 14.4: Device and Extension Mobility and TEHO Interactions

Module 15.0: Introduction and Slides

Module 15.1: IOS DHCP

Module 15.2: IOS Clock and Network Time

Module 15.3: IOS TFTP Server

Module 15.4: SIP CUCME Server Setup

Module 15.5: SIP CUCME Phones Setup

Module 15.6: SCCP CUCME Server Setup

Module 15.7: SCCP CUCME Phones Setup

Module 15.8: CUCME Directory Services

Module 15.9: SCCP CUCME Server Redundancy

Module 15.10: Endpoint Registration With External SIP Proxy Server

Module 15.11: CUCME Templates

Module 15.12: CUCME Phone Customization

Module 16.0: Introduction and Slides

Module 16.1: PSTN Dialing in CUCME

Module 16.2: IOS Voice Translation Rules in CUCME

Module 16.3: Load Balancing Calls

Module 16.4: Class of Restriction for CUCME

Module 16.5: Multicast Music on Hold for CUCME

Module 16.6: IOS Transcoding for CUCME

Module 16.7: IOS Hardware Conference Bridge for CUCME

Module 16.8: Multicast Broadcast Paging in CUCME

Module 16.9: MTP and DSP Resources in CUCME

Module 16.10: Speed Dials in CUCME

Module 17.0: Introduction and Slides

Module 17.1: Shared Lines with SIP Phones

Module 17.2: Shared Lines and Feature Ring with SCCP Phones

Module 17.3: Shared Lines with Barge and Privacy with SCCP Phones

Module 17.4: Intercom with SIP and SCCP Phones

Module 17.5: Night Service with SCCP Phones

Module 17.6: Call Park with SIP and SCCP Phones

Module 17.7: Call Blocking with SIP and SCCP Phones

Module 17.8: CallerID Blocking with SIP and SCCP Phones

Module 17.9: Call Transfer and Call Forwarding for SIP and SCCP

Module 18.1(0): CUCME as Survivable Remote Site Telephony

Module 18.1(1): CUCME as Survivable Remote Site Telephony cont'd

Module 18.1(2): CUCME as Survivable Remote Site Telephony cont'd

Module 18.2(0): 4-Digit Reachability

Module 18.3(0): Call Pickup Groups

Module 18.4(0): Basic Automatic Call Distribution (B-ACD)

Module 18.4(1): Basic Automatic Call Distribution (B-ACD) cont'd

Module 18.5(0): Traditional SRST

Module 19.9(0): Agent-Based Routing

Module 19.1(0): UCCX Setup and Integration

Module 19.10(0): Testing and Debugging

Module 19.1(1): UCCX Setup and Integration

Module 19.2(0): CSQ Provisioning with Preferential Agent Choice

Module 19.3(0): Examination of CRS Editor and “Simple Queuing.aef”

Module 19.4(0): Day of Week & Time of Day

Module 19.5(0): Reroute to Voicemail or Proceed to Queue

Module 19.6(0): MoH in Queue

Module 19.7(0): How Many Times Through Queue with Option for VM

Module 19.8(0): Nested Queues for More Available Agents

Module 20 :: Task 20.1(1)

Module 20 :: Task 20.1(2)

Module 20 :: Task 20.2(1)

Module 20 :: Task 20.2(2)

Module 21.1(0): CUCM-Only Presence with Subscribe CSS

Module 21.2(0): CUCM-Only Presence with Presence Groups

Module 21.2(1): CUCM-Only Presence with Presence Groups

Module 21.3(0): CUPS & CUCM Integration and CUPC Provisioning

Module 21.3(1): CUPS & CUCM Integration and CUPC Provisioning

Module 21.4(0): CUPS and IP Phone Messenger (IPPM)