CCIE Voice Deep Dive :: Module 19
What about this course?
Module 19: UCCX Integration, CSQ Setup & Custom Scripting
INE's world-class IT trainingInstructor for this course
Mark Snow
CCIEx4 #14073
This course is composed by the following modules
Module 19.1(0): UCCX Setup and Integration
Module 19.1(1): UCCX Setup and Integration
Module 19.2(0): CSQ Provisioning with Preferential Agent Choice
Module 19.3(0): Examination of CRS Editor and “Simple Queuing.aef”
Module 19.4(0): Day of Week & Time of Day
Module 19.5(0): Reroute to Voicemail or Proceed to Queue
Module 19.6(0): MoH in Queue
Module 19.7(0): How Many Times Through Queue with Option for VM
Module 19.8(0): Nested Queues for More Available Agents
Module 19.9(0): Agent-Based Routing
Module 19.10(0): Testing and Debugging
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