Question 1

What networking certifications do you offer training for?

Accepted Answer

We offer training for some of the most respected certifications in the industry. We are most known for our Cisco certification training, including CCNA, CCIE, and CCIE Data Center. We created Learning Paths that organizes our training courses into roadmaps that will guide you through our suggested learning journey to ensure efficient studying and success on your exams.

Question 2

What are rack rental tokens and where do I buy them?

Accepted Answer

INE offers rack rentals that support all of our self-paced and instructor-led Cisco product lines. Rack rental tokens are exclusive to INE and are used as a currency for reserving time on our rack equipment. They can be purchased at https://ine.com/products/rack-rentals.

Question 3

Are the Networking Workbooks available in a Monthly Pass?

Accepted Answer

At this time, Networking workbooks are only available to Premium subscribers.

Question 4

Are the cyber labs available within the Monthly Pass?

Accepted Answer

The monthly plan includes access to the Cyber Security labs that coincide with the Penetration Testing Student learning path. To gain unlimited access to all Cyber Security labs, check out our Premium subscription.

Question 5

How long does it take to study for and obtain an Azure certification?

Accepted Answer

This depends on several factors including which certification you are pursuing, how much knowledge you have already, and how much time you can dedicate to preparing. For example, we have 28 hours worth of content for the Azure Fundamentals learning path. If you are new to cloud, expect to put in approximately 40 hours of preparation for the exam. If you can only study for a few hours a week, it will take longer as you will need to refresh your knowledge as you study. By comparison, there are over 150 hours of videos and activities that cover expert topics for the Azure Solution Architect learning path. If you are pursuing this certification without any other Microsoft Azure certifications first, expect to spend significantly more time than that on exam preparation. However, there is overlap between the Solution Architect exam objectives and content in the Azure Administrator path (63 hours of content) and Azure Security Engineer path (72 hours of content). If you pursue those certifications first, there will be less preparation required for the Solution architect exam.

Question 6

Does INE have hands-on exercises for cloud content?

Accepted Answer

Yes. INE has hands-on labs for all of our general cloud courses, as well as over one hundred labs for Microsoft Azure. INE cloud labs currently require that you have an account with the cloud vendor of your choice - AWS, Azure, or Google Cloud. Each of these cloud providers have trial accounts that will allow you to work on labs without paying anything.

Question 7

What is a Learning Path?

Accepted Answer

INE Learning Paths are easy-to-navigate study guides for popular IT topics and certifications. They eliminate the question of “which course should I watch next” by displaying courses related to the particular topic or certification you are preparing for in an order designed to guide you through the study process efficiently.

Question 8

Are all Learning Paths included with an INE subscription?

Accepted Answer

The Premium and Premium+ Subscriptions include all Learning Paths. The Fundamentals Monthly and Annual subscriptions provide access to limited learning paths.

Question 9

Do you offer training for all student levels?

Accepted Answer

At INE, we offer training for a wide variety of topics ranging from beginner level to expert level. No matter where you are in your training journey, we can help you get to the next step.

Question 10

Are the training videos downloadable?

Accepted Answer

The training courses in our content library can be streamed from your desktop computer or mobile devices by downloading our mobile app. Our courses cannot be downloaded at this time.

Question 11

Are there any fees or penalties if I want to cancel my subscription?

Accepted Answer

No, you can cancel your subscription at any time without penalty.

Question 12

Do you offer payment plans?

Accepted Answer

At this time we do not offer payment plans. All subscriptions must be paid in full.

Question 13

Can I buy Bootcamps separately if I am on the Individual Monthly or Annual plan?

Accepted Answer

Yes! Bootcamps can be purchased separately for $599 each.

Question 14

Are the cyber labs available within the Monthly Pass?

Accepted Answer

The monthly plan includes access to the Cyber Security labs that coincide with the Penetration Testing Student learning path. To gain unlimited access to all Cyber Security labs, check out our Premium subscription.

Question 15

What is the difference between the Annual and Premium plan?

Accepted Answer

The Annual plan and the Monthly plan grant you access to your course analytics to track your progress in addition to all of our base features. The Premium plan unlocks access to our advanced features such as unlimited access to our Cyber Security labs, Online Bootcamps, Networking workbooks, and a 50% certification discount.

Question 16

I only want to purchase access to one training course, not all of them, is this possible?

Accepted Answer

We do not currently sell courses individually. However, some of our courses are offered for free as part of our Starter Pass.

Question 17

Are the cyber labs available within the Monthly Pass?

Accepted Answer

The monthly plan includes access to the Cyber Security labs that coincide with the Penetration Testing Student learning path. To gain unlimited access to all Cyber Security labs, check out our Premium subscription.

Question 18

Can I pay with my favorite Crypto Currency?

Accepted Answer

Unfortunately, we do not accept BitCoin or any other Crypto Currency as a form of payment. We do accept all major credit cards and PayPal.

Question 19

I've decided to upgrade my current subscription to the Premium plan and I now have a credit balance. What can I use this credit to purchase? Can I use it for other things like exam vouchers and rack rental tokens?

Accepted Answer

Your credit will be automatically utilized toward your next subscription renewal purchase. If you have any questions, feel free to reach out to us at support@ine.com.

Question 20

I don't need access to all of the training verticals you offer, can I purchase access for just one? I don't want to pay for something I am not using.

Accepted Answer

We get it! Right now you may not need to access all the verticals. We also understand the Information Technology sector is more interconnected now than ever. Our primary goal is to set you up for success. We want to give you the flexibility of being able to access our entire library at your convenience, but we understand many students will focus on one vertical. In lowering our prices, we are in effect granting you access to INE’s entire library for the same price (or lower) than you were paying to access a single vertical. If you have any questions, feel free to reach out to us at support@ine.com.

Question 21

Why is there no monthly premium subscription option?

Accepted Answer

Currently, there is no monthly premium plan option. In an effort to make our training more accessible, we created a new monthly plan geared towards beginners with access to our full content library, including videos and base-level hands-on resources like quizzes. Our annual and premium subscription options are a better fit for people further in their careers or preparing for a specific certification as these plans provide a deeper understanding of the material with access to premium tools like labs, workbooks, and comprehensive bootcamps as they truly become experts in their chosen field.

Question 22

The Premium Pass provides access to “Online Labs” does this include the Rack Rentals?

Accepted Answer

The Premium subscription includes unlimited access to our Cyber Security labs, but unfortunately does not include access to our Networking Rack Rentals. You can purchase rack tokens to be used to reserve time on our networking rack equipment separately.

Question 23

Does the premium subscription give access to course material for all courses (Networking, Cloud, Data Science, and Cyber Security), or should I choose which path I want to follow?

Accepted Answer

Premium subscriptions include access to all courses in our library. You do not need to purchase access to each individual learning area separately.

Question 24

I am not always connected to the internet, are your training courses available for offline view?

Accepted Answer

At this time, our training materials are not available offline.

Question 25

What sets INE apart from other training vendors?

Accepted Answer

Our training materials are produced entirely in-house by INE instructors who are some of the most respected and tenured experts in the industry. In addition, our suite of completely original training material is housed on our proprietary training platform designed to support a practical approach to learning. While many training companies specialize in passive learning tools, such as textbooks and PowerPoint, we have found the most effective way to fully grasp the concepts you are learning is with hands-on exercises. We offer a range of hands-on options such as course-level quizzes, programming exercises, Data Science GitHub projects, Cyber Security and Azure labs, and Networking workbooks. These exercises help you learn on-the-job skills while ensuring you can nail the technical portions of your interviews or certification exams. Your learning experience with INE will be 30% classroom training and 70% hands-on practice, allowing you to learn the concepts as well as the real-world applications.

Question 26

Do you offer Certifications for your training?

Accepted Answer

We offer on-demand training for some of the most in-demand certifications for Cisco, eLearnSecurity, Microsoft Azure, Amazon Web Services, Google Cloud Platform, CompTIA, Jupiter, and more. At this time, the only certifications exams we administer are the eLearnSecurity certifications.

Question 27

Do eLearnSecurity certifications expire? Do exam vouchers expire?

Accepted Answer

Once you pass the exam and are issued the certificate, the actual certificate you are issued with the certification ID/exam version and date received will not expire.

Although eLearnSecurity certifications don't have an expiration date, all INE and INE/eLearnSecurity co-branded certifications do. These certifications expire 3 years from the date they were awarded to the client.

For exam vouchers, you have 180 days from the date of purchase to begin your exam.

Question 28

How much do eLearnSecurity certification exams cost? Do you offer discounts?

Accepted Answer

The eJPT certification voucher costs $200 USD (+ tax). All other certification vouchers cost $400 USD (+ tax). Currently, when someone purchases our Premium subscription, we offer a 50% discount on 1 eLearnSecurity certification exam per year while your subscription remains active.

Question 29

What if I need training for my organization?

Accepted Answer

Whether you are looking for training for your team or entire organization, our Business plans provide all the tools you need to stay on the cutting edge of the latest technologies. Contact us to learn more about our Business plans, get a quote, or request a demo.

Question 30

Why can’t I buy an Enterprise Business Plan online?

Accepted Answer

INE For Business Enterprise Plans are completely customized to fit your team’s needs. With this plan, you have the flexibility to choose which features and level of access you want the members of your team to have. If you are interested in purchasing an Enterprise plan for your organization, we will set you up with a Client Success Representative and Account Manager to ensure your account is structured exactly how you envision it.

Question 31

How much do Bootcamps cost?

Accepted Answer

All Premium and Business subscribers can attend all Bootcamps for free. If you have an INE Monthly or Annual subscription, or do not have an INE subscription at all, you can purchase Bootcamps separately for $599 each.

Question 32

Can I share my experience with INE training content and document walkthroughs of labs publicly online?

Accepted Answer

You can absolutely talk about your experience and what you’ve learned through INE’s training. However, walkthroughs, sharing of INE course material / resources, or step-by-step explanations are not permitted. Creating shared material of any kind using INE’s proprietary content does violate our Terms of Service. We know how much of a positive impact collaborative learning can have on your training journey and we recommend interacting with other students on our Community Forums. INE provides a wide range of training material for our students. You can find out more on how to start for free with an INE Starter Pass or gain access to more in-depth materials with a paid plan!

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