How can we help you?
If the FAQ below do not help answer your question, please be sure to contact us at support@ine.com for additional information.
About platform
Supporting your learning journey is our passion. We've provided these frequently asked questions to ensure that you can answer questions on demand. Don't hesitate to reach out to us if you have additional questions.
What networking certifications do you offer training for?
What are rack rental tokens and where do I buy them?
Are the Networking Workbooks available in a Monthly Pass?
Are the cyber labs available within the Monthly Pass?
How long does it take to study for and obtain an Azure certification?
Does INE have hands-on exercises for cloud content?
What is a Learning Path?
Are all Learning Paths included with an INE subscription?
Do you offer training for all student levels?
Are the training videos downloadable?
Are there any fees or penalties if I want to cancel my subscription?
Do you offer payment plans?
Can I buy Bootcamps separately if I am on the Individual Monthly or Annual plan?
Are the cyber labs available within the Monthly Pass?
What is the difference between the Annual and Premium plan?
I only want to purchase access to one training course, not all of them, is this possible?
Are the cyber labs available within the Monthly Pass?
Can I pay with my favorite Crypto Currency?
I've decided to upgrade my current subscription to the Premium plan and I now have a credit balance. What can I use this credit to purchase? Can I use it for other things like exam vouchers and rack rental tokens?
I don't need access to all of the training verticals you offer, can I purchase access for just one? I don't want to pay for something I am not using.
Why is there no monthly premium subscription option?
The Premium Pass provides access to “Online Labs” does this include the Rack Rentals?
Does the premium subscription give access to course material for all courses (Networking, Cloud, Data Science, and Cyber Security), or should I choose which path I want to follow?
I am not always connected to the internet, are your training courses available for offline view?
What sets INE apart from other training vendors?
Do you offer Certifications for your training?
Do eLearnSecurity certifications expire? Do exam vouchers expire?
How much do eLearnSecurity certification exams cost? Do you offer discounts?
What if I need training for my organization?
Why can’t I buy an Enterprise Business Plan online?
How much do Bootcamps cost?
Can I share my experience with INE training content and document walkthroughs of labs publicly online?
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Get in touch with an INE expert today!
Whether you have a question about a platform feature, would like to know more about our business plans, or have a support question, we’re here to help! Please call the number below or fill out the form on the page and someone will be in touch with you as soon as possible.
Monday - Friday8:00 AM - 5:00 PM Eastern Time
US Customer1-877-224-8987
Outside US+1-984-444-9917
Sales Emailinfo@ine.com
Support Emailsupport@ine.com