Cisco

CCNA Voice Course

Mark Snow
Mark Snow
CCIEx4 #14073

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Course Description
The CCNA Voice class is designed for engineers pursuing CCNA Voice certification. This course includes over 70 hours of instructor-led content that will fully prepare you for the required Cisco CCNA Voice exams.
  • Course
    • Introduction
      • CCNA Voice - Demo Video
      • Introduction, Agenda, and Welcome Message
      • What are Ciscos Unified Communications Certifications and Where Do I Go From Here?
      • Fundamentals of Telephony
      • Quality of Service Primer
      • Unified Communications System Overview
    • Messaging
      • Messaging - Cisco Unity Connection (CUC) Overview
      • Messaging - Unity Connection Setup, Integration, Message Waiting Indicators (MWI), Users, System Call Handlers
      • Messaging - Unity Connection System Call Handlers, Directory Handlers, Routing Rules, Conversations, Audio Text Auto-Attendant Menus
      • Messaging - Cisco Unity Express (CUE) Overview
      • Messaging - Unity Express Setup, Integration, Message Waiting Indicators (MWI), Users, Groups
      • Messaging - Unity Express Administration via Web UI, Users, General Delivery Mailbox, Schedules, IVR Apps, Conversations, License Activation
      • Messaging - Voice Profile for Internet Mail (VPIM) Networking between Unity Connection and Unity Express
    • Presence
      • Presence Overview
      • Presence - Native CUCM Subscribe CSS and BLF Speed Dials
      • Presence - Native CUCM Presence Groups and Call History Lists
      • Presence - Native CUCM Presence Groups and Call History Lists cont'd
      • Presence - CUPS & CUCM Integration and CUPC Provisioning and Testing
      • Presence - CUPS & CUCM Integration and CUPC Provisioning and Testing cont'd
      • Presence - CUPS & CUCM with IP Phone Messenger (IPPM)
      • Presence 8 Updates
    • Network Infrastructure
      • Network Infrastructure Basics and Phone Registration
      • Network Infrastructure Overview
      • Network Infrastructure VLAN, NTP, DHCP
      • Network Infrastructure DHCP, TFTP
    • CUCMA
      • Cisco Unified Communications Manager Administration (CUCMA) Overview
      • CUCMA Servicability Service Activation, DNS vs IP Addressing, System Shutdown
      • CUCMA Service Control, Bulk Administration Tool (BAT)
      • CUCMA BAT Report, SSH, TFTP Files, Database Replication
      • CUCMA Traces, RISdb, Performance Monitor (PerfMon), Real-Time Monitoring Tool (RTMT)
      • CUCMA BAT and TAPS
      • CUCMA Call Detail Records (CDR) and Call Management Records (CMR)
    • CUOS
      • Cisco Unified Operating System (CUOS), Dialed Number Analyzer (DNA), Disaster Recover System (DRS)
      • CUOS Unifed Reporting, Real-Time Monitoring Tool (RTMT)
    • CUCM
      • CUCM Servers, Server Groups, Date/Time Groups, Regions, Locations Call Admision Control (CAC), Survivable Remote Site Telephony (SRST)
      • CUCM Device Pools, System Parameters, Enterprise Parameters, Templates
      • CUCM Phone Button Templates, Softkey Templates, SIP Phones, SCCP Phones
      • CUCM Button/Softkey Template and SCCP/SIP Phone Testing
      • CUCM SIP Phone Troubleshooting and Registration
      • CUCM Users, Groups, Lightweight Directory Access Protocol (LDAP) Overview
      • CUCM User Credentials, User Policies, LDAP Synchronization of Users
      • CUCM LDAP Synchronization cont'd, User Roles, Multi-Level Access (MLA)
      • CUCM User Roles with LDAP, Contact Center Users, Presence Users, Messaging Users
      • CUCM LDAP Custom Filters
      • CUCM Phone and Calling Features Overview
    • CUCM SCCP and SIP
      • CUCM SCCP and SIP Phone Display
      • CUCM SCCP and SIP Phone Firmware
      • CUCM SCCP and SIP Phone Logging
      • CUCM SCCP and SIP Ring Setting
      • CUCM SCCP and SIP Phone Forwarding
      • CUCM SIP and SCCP Advanced Call Forwarding
      • CUCM SIP and SCCP Phone Auto-Answer
      • CUCM SIP and SCCP Phone CallBack (Camp-On)
      • CUCM SIP and SCCP Phone Intercom
      • CUCM SIP and SCCP Call Hold
      • CUCM SIP and SCCP Phone Call Park
      • CUCM SIP and SCCP Phone Call Pickup
    • CUCM Shared Line
      • CUCM Shared Line, Barge and cBarge Configuration
      • CUCM Shared Line, Barge and cBarge Testing
    • CUCM Media Resources
      • CUCM Media Resources Overview
      • CUCM Media Resources Overview cont'd
    • CUCM and IOS Gateways and Trunks
      • CUCM and IOS Gateways and Trunks Overview
    • CUCM Dial Plan
      • CUCM Dial Plan Fundamental Concepts
      • CUCM Dial Plan Fundamental Concepts cont'd
      • CUCM Dial Plan - Class of Service (CoS) Calling Search Spaces and Partitions
      • CUCM Dial Plan - Gateways, Route Groups, Device Pools
      • CUCM Dial Plan - Route Lists, Standard Local Route Groups
      • CUCM Dial Plan - Route Patterns, Translation Patterns
      • CUCM Dial Plan - Calling Party Transformations and Called Party Transformations, IOS Dial Peers
      • CUCM Dial Plan - Private Line Automatic Ringdown (PLAR)
      • CUCM Dial Plan - Testing
      • CUCM Dial Plan - Digit Addressing, Time of Day (ToD), Hunt Group Coverage, FAC, CMC, Automated Alternate Routing (AAR) Overview
      • CUCM Dial Plan - Digit Addressing, Time of Day (ToD), Hunt Group Coverage, FAC, CMC, Automated Alternate Routing (AAR) Testing
      • Troubleshooting Endpoint Issues
    • CUBE
      • Cisco Unified Border Element (CUBE) Overview
    • CUCM Mobility
      • CUCM Mobility Overview
      • CUCM Mobile Connect Setup
      • CUCM Mobile Connect Ring Schedule
      • CUCM Mobile Connect Access Lists and Exclusivity
      • CUCM Mobile Voice Access Inbound Call Recognition
      • CUCM Mobile Voice Access Direct Inward System Access
      • CUCM Mobile Connect Mid-Call Features
      • CUCM Mobile Connect Mid-Call Features cont'd
      • CUCM Device and Extension Mobility Overview
      • CUCM Device Mobility - Between Sites but Within a Country
      • CUCM Device Mobility - Between Sites and Between Countries
      • CUCM Extension Mobility Setup
    • CUCME
      • CUCME Overview, CUCME Dial Peers, Show & Debug Commands
      • CUCME Shared Lines with Barge & Privacy with SCCP Phones
      • CUCME DHCP
      • CUCME Intercom with SIP and SCCP Phones
      • CUCME Night Service with SCCP Phones
      • CUCME Clock and Network Time
      • CUCME TFTP Server
      • CUCME Call Park with SIP and SCCP Phones
      • CUCME SIP Server Setup
      • CUCME Call Blocking with SIP and SCCP Phones
      • CUCME SIP Phones Setup
      • CUCME CallerID Blocking with SIP and SCCP Phones
      • CUCME Call Transfer and Call Forwarding for SIP and SCCP
      • CUCME SCCP Server Setup
      • CUCME SCCP Phones Setup
      • CUCME as Survivable Remote Site Telephony
      • CUCME Directory Services
      • CUCME as Survivable Remote Site Telephony cont'd
      • CUCME as Survivable Remote Site Telephony cont'd
      • CUCME Server Redundancy for SCCP Phones
      • CUCME 4-Digit Reachability
      • CUCME Endpoint Registration With External SIP Proxy Server
      • CUCME Call Pickup Groups
      • CUCME Templates
      • CUCME Phone Customization
      • CUCME Basic Automatic Call Distribution (B-ACD)
      • CUCME Basic Automatic Call Distribution (B-ACD) cont'd
      • CUCME Web UI
      • CUCME Unified (Traditional) SRST
      • CUCME Digit Manipulation and Class of Restriction (CoR)
      • CUCME PSTN Dialing
      • CUCME Voice Translation Rules
      • CUCME Load Balancing VoIP Calls
      • CUCME Class of Restriction (CoR)
      • CUCME Speed Dials
      • CUCME Calling Features Overview
      • CUCME Shared Lines with SIP Phones
      • CUCME Shared Lines and Feature Ring with SCCP Phones
Course Outline:
  • Course
    • Introduction
      • CCNA Voice - Demo Video
      • Introduction, Agenda, and Welcome Message
      • What are Ciscos Unified Communications Certifications and Where Do I Go From Here?
      • Fundamentals of Telephony
      • Quality of Service Primer
      • Unified Communications System Overview
    • Messaging
      • Messaging - Cisco Unity Connection (CUC) Overview
      • Messaging - Unity Connection Setup, Integration, Message Waiting Indicators (MWI), Users, System Call Handlers
      • Messaging - Unity Connection System Call Handlers, Directory Handlers, Routing Rules, Conversations, Audio Text Auto-Attendant Menus
      • Messaging - Cisco Unity Express (CUE) Overview
      • Messaging - Unity Express Setup, Integration, Message Waiting Indicators (MWI), Users, Groups
      • Messaging - Unity Express Administration via Web UI, Users, General Delivery Mailbox, Schedules, IVR Apps, Conversations, License Activation
      • Messaging - Voice Profile for Internet Mail (VPIM) Networking between Unity Connection and Unity Express
    • Presence
      • Presence Overview
      • Presence - Native CUCM Subscribe CSS and BLF Speed Dials
      • Presence - Native CUCM Presence Groups and Call History Lists
      • Presence - Native CUCM Presence Groups and Call History Lists cont'd
      • Presence - CUPS & CUCM Integration and CUPC Provisioning and Testing
      • Presence - CUPS & CUCM Integration and CUPC Provisioning and Testing cont'd
      • Presence - CUPS & CUCM with IP Phone Messenger (IPPM)
      • Presence 8 Updates
    • Network Infrastructure
      • Network Infrastructure Basics and Phone Registration
      • Network Infrastructure Overview
      • Network Infrastructure VLAN, NTP, DHCP
      • Network Infrastructure DHCP, TFTP
    • CUCMA
      • Cisco Unified Communications Manager Administration (CUCMA) Overview
      • CUCMA Servicability Service Activation, DNS vs IP Addressing, System Shutdown
      • CUCMA Service Control, Bulk Administration Tool (BAT)
      • CUCMA BAT Report, SSH, TFTP Files, Database Replication
      • CUCMA Traces, RISdb, Performance Monitor (PerfMon), Real-Time Monitoring Tool (RTMT)
      • CUCMA BAT and TAPS
      • CUCMA Call Detail Records (CDR) and Call Management Records (CMR)
    • CUOS
      • Cisco Unified Operating System (CUOS), Dialed Number Analyzer (DNA), Disaster Recover System (DRS)
      • CUOS Unifed Reporting, Real-Time Monitoring Tool (RTMT)
    • CUCM
      • CUCM Servers, Server Groups, Date/Time Groups, Regions, Locations Call Admision Control (CAC), Survivable Remote Site Telephony (SRST)
      • CUCM Device Pools, System Parameters, Enterprise Parameters, Templates
      • CUCM Phone Button Templates, Softkey Templates, SIP Phones, SCCP Phones
      • CUCM Button/Softkey Template and SCCP/SIP Phone Testing
      • CUCM SIP Phone Troubleshooting and Registration
      • CUCM Users, Groups, Lightweight Directory Access Protocol (LDAP) Overview
      • CUCM User Credentials, User Policies, LDAP Synchronization of Users
      • CUCM LDAP Synchronization cont'd, User Roles, Multi-Level Access (MLA)
      • CUCM User Roles with LDAP, Contact Center Users, Presence Users, Messaging Users
      • CUCM LDAP Custom Filters
      • CUCM Phone and Calling Features Overview
    • CUCM SCCP and SIP
      • CUCM SCCP and SIP Phone Display
      • CUCM SCCP and SIP Phone Firmware
      • CUCM SCCP and SIP Phone Logging
      • CUCM SCCP and SIP Ring Setting
      • CUCM SCCP and SIP Phone Forwarding
      • CUCM SIP and SCCP Advanced Call Forwarding
      • CUCM SIP and SCCP Phone Auto-Answer
      • CUCM SIP and SCCP Phone CallBack (Camp-On)
      • CUCM SIP and SCCP Phone Intercom
      • CUCM SIP and SCCP Call Hold
      • CUCM SIP and SCCP Phone Call Park
      • CUCM SIP and SCCP Phone Call Pickup
    • CUCM Shared Line
      • CUCM Shared Line, Barge and cBarge Configuration
      • CUCM Shared Line, Barge and cBarge Testing
    • CUCM Media Resources
      • CUCM Media Resources Overview
      • CUCM Media Resources Overview cont'd
    • CUCM and IOS Gateways and Trunks
      • CUCM and IOS Gateways and Trunks Overview
    • CUCM Dial Plan
      • CUCM Dial Plan Fundamental Concepts
      • CUCM Dial Plan Fundamental Concepts cont'd
      • CUCM Dial Plan - Class of Service (CoS) Calling Search Spaces and Partitions
      • CUCM Dial Plan - Gateways, Route Groups, Device Pools
      • CUCM Dial Plan - Route Lists, Standard Local Route Groups
      • CUCM Dial Plan - Route Patterns, Translation Patterns
      • CUCM Dial Plan - Calling Party Transformations and Called Party Transformations, IOS Dial Peers
      • CUCM Dial Plan - Private Line Automatic Ringdown (PLAR)
      • CUCM Dial Plan - Testing
      • CUCM Dial Plan - Digit Addressing, Time of Day (ToD), Hunt Group Coverage, FAC, CMC, Automated Alternate Routing (AAR) Overview
      • CUCM Dial Plan - Digit Addressing, Time of Day (ToD), Hunt Group Coverage, FAC, CMC, Automated Alternate Routing (AAR) Testing
      • Troubleshooting Endpoint Issues
    • CUBE
      • Cisco Unified Border Element (CUBE) Overview
    • CUCM Mobility
      • CUCM Mobility Overview
      • CUCM Mobile Connect Setup
      • CUCM Mobile Connect Ring Schedule
      • CUCM Mobile Connect Access Lists and Exclusivity
      • CUCM Mobile Voice Access Inbound Call Recognition
      • CUCM Mobile Voice Access Direct Inward System Access
      • CUCM Mobile Connect Mid-Call Features
      • CUCM Mobile Connect Mid-Call Features cont'd
      • CUCM Device and Extension Mobility Overview
      • CUCM Device Mobility - Between Sites but Within a Country
      • CUCM Device Mobility - Between Sites and Between Countries
      • CUCM Extension Mobility Setup
    • CUCME
      • CUCME Overview, CUCME Dial Peers, Show & Debug Commands
      • CUCME Shared Lines with Barge & Privacy with SCCP Phones
      • CUCME DHCP
      • CUCME Intercom with SIP and SCCP Phones
      • CUCME Night Service with SCCP Phones
      • CUCME Clock and Network Time
      • CUCME TFTP Server
      • CUCME Call Park with SIP and SCCP Phones
      • CUCME SIP Server Setup
      • CUCME Call Blocking with SIP and SCCP Phones
      • CUCME SIP Phones Setup
      • CUCME CallerID Blocking with SIP and SCCP Phones
      • CUCME Call Transfer and Call Forwarding for SIP and SCCP
      • CUCME SCCP Server Setup
      • CUCME SCCP Phones Setup
      • CUCME as Survivable Remote Site Telephony
      • CUCME Directory Services
      • CUCME as Survivable Remote Site Telephony cont'd
      • CUCME as Survivable Remote Site Telephony cont'd
      • CUCME Server Redundancy for SCCP Phones
      • CUCME 4-Digit Reachability
      • CUCME Endpoint Registration With External SIP Proxy Server
      • CUCME Call Pickup Groups
      • CUCME Templates
      • CUCME Phone Customization
      • CUCME Basic Automatic Call Distribution (B-ACD)
      • CUCME Basic Automatic Call Distribution (B-ACD) cont'd
      • CUCME Web UI
      • CUCME Unified (Traditional) SRST
      • CUCME Digit Manipulation and Class of Restriction (CoR)
      • CUCME PSTN Dialing
      • CUCME Voice Translation Rules
      • CUCME Load Balancing VoIP Calls
      • CUCME Class of Restriction (CoR)
      • CUCME Speed Dials
      • CUCME Calling Features Overview
      • CUCME Shared Lines with SIP Phones
      • CUCME Shared Lines and Feature Ring with SCCP Phones



75hr 44min
July 1, 2011