Cisco

CCIE Voice Deep Dive Series

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The CCIE Voice Deep Dive Series, comprising 21 video modules, is the next step toward fully understanding complex CCIE-level technologies. Every possible technology you need to know for the CCIE Voice lab is described in verbose detail, using what we call a "Deep Dive" approach. In this instructor-led video course download, every GUI and CLI interface found in the CCIE Voice Lab Exam is thoroughly covered, and with live testing and troubleshooting. Each Deep Dive module is formatted around a carefully developed training methodology that is highly effective in helping students develop a strong technical acumen for both the important conceptual theory and the implementation troubleshooting aspects of every topic.
  • Module 1
    • Topics
      • Module 1.0: Introduction and Basic Theory
      • Module 1.1: Net Infrastructure Hands-On: VLANs, NTP, DHCP
      • Module 1.2: Net Infrastructure Hands-On: DHCP, TFTP
      • Module 1.3: QoS Advanced Theory
      • Module 1.4: QoS Advanced Theory cont'd
      • Module 1.5: QoS LAN Hands-On
      • Module 1.6: CUCM RSVP-Based Locations for Call Admision Control
      • Module 1.7: WAN QoS Classification
      • Module 1.8: WAN QoS Low Latency Queuing (CBWFQ-PQ)
      • Module 1.9: WAN QoS Traffic Shaping
      • Module 1.10: WAN QoS Frame-Relay Fragmentation
  • Module 2
    • Topics
      • Module 2.0: CUCM WebUI and CLI
      • Module 2.1: WebUI: Service Activation, DNS vs IP, System Shutdown
      • Module 2.2: WebUI: More on Services, Bulk Administration Tool
      • Module 2.3: WebUI: BAT Report, CLI: TFTP Files, DB Replication
      • Module 2.4: Traces: WebUI/CLI/RTMT, RISdb CLI, PerfMon: RTMT/CLI
  • Module 3
    • Topics
      • Module 3.0: CUCM System & Phone Basics and SCCP & SIP Fundamentals
      • Module 3.1: System Services and Servers
      • Module 3.2: UCMs, UCM Groups, Date/Time, Regions, Locations, SRST
      • Module 3.3: Device Pools, System/Enterprise Parameters, Templates
      • Module 3.4: Phone Button & Softkey Templates, and SCCP/SIP Phones
      • Module 3.5: Button/Softkey Template and SCCP/SIP Phone Testing
      • Module 3.6: SIP Phone Troubleshooting and Registration
  • Module 4
    • Topics
      • Module 4.0: Users Credentials, Multilevel Roles & LDAP Integration
      • Module 4.1: CUCM User Credentials, Policies, LDAP Synchronization
      • Module 4.2: LDAP Synchronization, User Roles & Multi-Level Admin
      • Module 4.3: User Roles in LDAP, Contact Center, Presence and VM
      • Module 4.4: User Roles in LDAP, Contact Center, Presence and VM Contined
  • Module 5
    • Topics
      • Module 5.1: SCCP & SIP Phone Display
      • Module 5.0: CUCM Phone and Call Features
      • Module 5.2: SCCP and SIP Phone Firmware
      • Module 5.3: SCCP and SIP Phone Logging
      • Module 5.4: SCCP and SIP Basic Ring Settings
      • Module 5.5: SCCP and SIP Phone Basic Forwarding
      • Module 5.6: SIP and SCCP Advanced Call Forwarding Buttons
      • Module 5.7: SIP and SCCP Phone Auto-Answer
      • Module 5.8: SIP and SCCP Phone CallBack (Camp-On)
      • Module 5.9: SIP and SCCP Phone Intercom
      • Module 5.10: SIP and SCCP Call Hold Attributes
      • Module 5.11: SIP and SCCP Phone Call Park Attributes
      • Module 5.12: SIP and SCCP Phone Call Pickup Possibilities
      • Module 5.13: Shared Line, Barge and cBarge Configuration
      • Module 5.14: Shared Line, Barge and cBarge Testing
  • Module 6
    • Topics
      • Module 6.0: Media Resources
      • Module 6.1: Advanced Concepts
      • Module 6.2: IOS MTP
      • Module 6.3: IOS MTP cont'd
      • Module 6.4: IOS Conference Bridge
      • Module 6.5: IOS Transcoding
      • Module 6.6: Media Preference and Redundancy
      • Module 6.7: Meet-Me Conferencing
      • Module 6.8: Ad-Hoc Conferencing
      • Module 6.9: Ad-Hoc Conferencing cont'd
      • Module 6.10: Annunciator
      • Module 6.11: Traditional Multicast Music on Hold
      • Module 6.12: Unicast Music on Hold
      • Module 6.13: Alternate Multicast Music on Hold
  • Module 7
    • Topics
      • Module 7.0: Gateways and Trunks
      • Module 7.1: SIP Trunk
      • Module 7.2: SIP Trunk cont'd
      • Module 7.3: H.323 Gateway
      • Module 7.4: MGCP Gateway
  • Module 8
    • Topics
      • Module 8.0: H.323 Gatekeeper
      • Module 8.1: Advanced Gatekeeper Concepts
      • Module 8.2: Advanced Gatekeeper Concepts cont'd
      • Module 8.3: Advanced Gatekeeper Concepts cont'd
      • Module 8.4: Provisioning IOS H.323 Gatekeeper
      • Module 8.5: Registering CUCM with H.323 Gatekeeper
      • Module 8.6: Registering CUCME with H.323 Gatekeeper
      • Module 8.7: Routing Calls from CUCM to CUCME via Gatekeeper
      • Module 8.8: Routing Calls from CUCM to CUCME via Gatekeeper cont'd
      • Module 8.9: Gatekeeper Call Admission Control
      • Module 8.10: Expert Gatekeeper - One Zone w/ One Tech-Prefix
      • Module 8.11: Alternate Gatekeeper - Clustering with GUP
  • Module 9
    • Topics
      • Module 9.0: Dial Plan Fundamentals and Local Route Groups
      • Module 9.1: Dial Plan Fundamental Concepts
      • Module 9.2: Dial Plan Fundamental Concepts cont'd
      • Module 9.3: Class of Service: Calling Search Spaces and Partitions
      • Module 9.4: Gateways, Route Groups and Device Pools
      • Module 9.5: Route Lists and Standard Local Route Groups
      • Module 9.6: Route Patterns and Translation Patterns
      • Module 9.7: Calling & Called Party Transformations and Dial Peers
      • Module 9.7b: Private Line Automatic Ringdown (PLAR)
      • Module 9.8: Complete Dial Plan Testing
  • Module 10
    • Topics
      • Module 10.0: Globalized Dial Plans
      • Module 10.1: Globalization Prezi - Theory and Reasons
      • Module 10.2: Further Concepts and Understanding
      • Module 10.3: Inbound Calling Party Globalization
      • Module 10.4: Inbound Calling Party Globalization cont'd
      • Module 10.5: Inbound Calling Party Localization
      • Module 10.6: PSTN Translation Patterns
      • Module 10.7: Calling & Called Party Transformations Outbound
      • Module 10.8: Plus + Dialing and One-Button Missed Call DialBack
  • Module 11
    • Topics
      • Module 11.0: Introduction
      • Module 11.1: Whiteboard Session
      • Module 11.2: System & User Speed Dials and Corporate Directory
      • Module 11.3: Call Forward on Unregister
      • Module 11.4: Automated Alternate Routing
      • Module 11.5: Multiple Backup Gateways for Every Site
      • Module 11.6: National and International Tail End Hop Off (TEHO)
      • Module 11.7: Globalized Call Routing using H.323 ICTs
  • Module 12
    • Topics
      • Module 12.0: Introduction and Slides
      • Module 12.1: SIP Trunk to SIP ITSP for PSTN Call Routing
      • Module 12.2: Conforming to ITSP Reqs: Various SIP-Attrib
      • Module 12.3: Conforming to ITSP Reqs: SIP Header Conv
      • Module 12.4: Advance Call Admission Control Mechanisms with CUBE
      • Module 12.5: Skype SIP Trunk for Branch2 Site
      • Module 12.6: Skype SIP Trunk for Branch2 Site - Testing
      • Module 12.7: Testing Supplamentary Features
  • Module 13
    • Topics
      • Module 13.0: Introduction and Slides
      • Module 13.1: Mobile Connect Basics
      • Module 13.2: Mobile Connect Ring Schedule
      • Module 13.3: Mobile Connect Localization - Part 1
      • Module 13.4: Mobile Connect Localization - Part 2
      • Module 13.5: Mobile Connect Access Lists and Exclusivity
      • Module 13.6: Mobile Connect Interaction with Local Route Group
      • Module 13.7: Mobile Voice Access - Inbound Call Recognition
      • Module 13.8: Mobile Voice Access and Direct Inward System Access
      • Module 13.9: Mobile Connect Mid-Call Features - Part 1
      • Module 13.10: Mobile Connect Mid-Call Features - Part 2
  • Module 14
    • Topics
      • Module 14.0: Introduction and Slides
      • Module 14.1: Device Mobility - Between Sites but Within a Country
      • Module 14.2: Device Mobility - Between Sites and Between Countries
      • Module 14.3: Extension Mobility
      • Module 14.4: Device and Extension Mobility and TEHO Interactions
  • Module 15
    • Topics
      • Module 15.0: Introduction and Slides
      • Module 15.1: IOS DHCP
      • Module 15.2: IOS Clock and Network Time
      • Module 15.3: IOS TFTP Server
      • Module 15.4: SIP CUCME Server Setup
      • Module 15.5: SIP CUCME Phones Setup
      • Module 15.6: SCCP CUCME Server Setup
      • Module 15.7: SCCP CUCME Phones Setup
      • Module 15.8: CUCME Directory Services
      • Module 15.9: SCCP CUCME Server Redundancy
      • Module 15.10: Endpoint Registration With External SIP Proxy Server
      • Module 15.11: CUCME Templates
      • Module 15.12: CUCME Phone Customization
  • Module 16
    • Topics
      • Module 16.0: Introduction and Slides
      • Module 16.1: PSTN Dialing in CUCME
      • Module 16.2: IOS Voice Translation Rules in CUCME
      • Module 16.3: Load Balancing Calls
      • Module 16.4: Class of Restriction for CUCME
      • Module 16.5: Multicast Music on Hold for CUCME
      • Module 16.6: IOS Transcoding for CUCME
      • Module 16.7: IOS Hardware Conference Bridge for CUCME
      • Module 16.8: Multicast Broadcast Paging in CUCME
      • Module 16.9: MTP and DSP Resources in CUCME
      • Module 16.10: Speed Dials in CUCME
  • Module 17
    • Topics
      • Module 17.0: Introduction and Slides
      • Module 17.1: Shared Lines with SIP Phones
      • Module 17.2: Shared Lines and Feature Ring with SCCP Phones
      • Module 17.3: Shared Lines with Barge and Privacy with SCCP Phones
      • Module 17.4: Intercom with SIP and SCCP Phones
      • Module 17.5: Night Service with SCCP Phones
      • Module 17.6: Call Park with SIP and SCCP Phones
      • Module 17.7: Call Blocking with SIP and SCCP Phones
      • Module 17.8: CallerID Blocking with SIP and SCCP Phones
      • Module 17.9: Call Transfer and Call Forwarding for SIP and SCCP
  • Module 18
    • Topics
      • Module 18.1(0): CUCME as Survivable Remote Site Telephony
      • Module 18.1(1): CUCME as Survivable Remote Site Telephony cont'd
      • Module 18.1(2): CUCME as Survivable Remote Site Telephony cont'd
      • Module 18.2(0): 4-Digit Reachability
      • Module 18.3(0): Call Pickup Groups
      • Module 18.4(0): Basic Automatic Call Distribution (B-ACD)
      • Module 18.4(1): Basic Automatic Call Distribution (B-ACD) cont'd
      • Module 18.5(0): Traditional SRST
  • Module 19
    • Topics
      • Module 19.1(0): UCCX Setup and Integration
      • Module 19.9(0): Agent-Based Routing
      • Module 19.1(1): UCCX Setup and Integration
      • Module 19.10(0): Testing and Debugging
      • Module 19.2(0): CSQ Provisioning with Preferential Agent Choice
      • Module 19.3(0): Examination of CRS Editor and “Simple Queuing.aef”
      • Module 19.4(0): Day of Week & Time of Day
      • Module 19.5(0): Reroute to Voicemail or Proceed to Queue
      • Module 19.6(0): MoH in Queue
      • Module 19.7(0): How Many Times Through Queue with Option for VM
      • Module 19.8(0): Nested Queues for More Available Agents
  • Module 20
    • Topics
      • Module 20.1(0): Unity Connection Integrate to CUCM and User Import
      • Module 20.1(1): Unity Connection Integrate to CUCM with User Import
      • Module 20.2(0): Unity Express Integrate to CUCM with User Import
      • Module 20.2(1): Unity Express Integrate to CUCM with User Import
  • Module 21
    • Topics
      • Module 21.1(0): CUCM-Only Presence with Subscribe CSS
      • Module 21.2(0): CUCM-Only Presence with Presence Groups
      • Module 21.2(1): CUCM-Only Presence with Presence Groups
      • Module 21.3(0): CUPS & CUCM Integration and CUPC Provisioning
      • Module 21.3(1): CUPS & CUCM Integration and CUPC Provisioning
      • Module 21.4(0): CUPS and IP Phone Messenger (IPPM)
Mark Snow
Mark Snow — CCIEx4 #14073


106hr 36min
June 1, 2014
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  • Module 1
    • Topics
      • Module 1.0: Introduction and Basic Theory
      • Module 1.1: Net Infrastructure Hands-On: VLANs, NTP, DHCP
      • Module 1.2: Net Infrastructure Hands-On: DHCP, TFTP
      • Module 1.3: QoS Advanced Theory
      • Module 1.4: QoS Advanced Theory cont'd
      • Module 1.5: QoS LAN Hands-On
      • Module 1.6: CUCM RSVP-Based Locations for Call Admision Control
      • Module 1.7: WAN QoS Classification
      • Module 1.8: WAN QoS Low Latency Queuing (CBWFQ-PQ)
      • Module 1.9: WAN QoS Traffic Shaping
      • Module 1.10: WAN QoS Frame-Relay Fragmentation
  • Module 2
    • Topics
      • Module 2.0: CUCM WebUI and CLI
      • Module 2.1: WebUI: Service Activation, DNS vs IP, System Shutdown
      • Module 2.2: WebUI: More on Services, Bulk Administration Tool
      • Module 2.3: WebUI: BAT Report, CLI: TFTP Files, DB Replication
      • Module 2.4: Traces: WebUI/CLI/RTMT, RISdb CLI, PerfMon: RTMT/CLI
  • Module 3
    • Topics
      • Module 3.0: CUCM System & Phone Basics and SCCP & SIP Fundamentals
      • Module 3.1: System Services and Servers
      • Module 3.2: UCMs, UCM Groups, Date/Time, Regions, Locations, SRST
      • Module 3.3: Device Pools, System/Enterprise Parameters, Templates
      • Module 3.4: Phone Button & Softkey Templates, and SCCP/SIP Phones
      • Module 3.5: Button/Softkey Template and SCCP/SIP Phone Testing
      • Module 3.6: SIP Phone Troubleshooting and Registration
  • Module 4
    • Topics
      • Module 4.0: Users Credentials, Multilevel Roles & LDAP Integration
      • Module 4.1: CUCM User Credentials, Policies, LDAP Synchronization
      • Module 4.2: LDAP Synchronization, User Roles & Multi-Level Admin
      • Module 4.3: User Roles in LDAP, Contact Center, Presence and VM
      • Module 4.4: User Roles in LDAP, Contact Center, Presence and VM Contined
  • Module 5
    • Topics
      • Module 5.1: SCCP & SIP Phone Display
      • Module 5.0: CUCM Phone and Call Features
      • Module 5.2: SCCP and SIP Phone Firmware
      • Module 5.3: SCCP and SIP Phone Logging
      • Module 5.4: SCCP and SIP Basic Ring Settings
      • Module 5.5: SCCP and SIP Phone Basic Forwarding
      • Module 5.6: SIP and SCCP Advanced Call Forwarding Buttons
      • Module 5.7: SIP and SCCP Phone Auto-Answer
      • Module 5.8: SIP and SCCP Phone CallBack (Camp-On)
      • Module 5.9: SIP and SCCP Phone Intercom
      • Module 5.10: SIP and SCCP Call Hold Attributes
      • Module 5.11: SIP and SCCP Phone Call Park Attributes
      • Module 5.12: SIP and SCCP Phone Call Pickup Possibilities
      • Module 5.13: Shared Line, Barge and cBarge Configuration
      • Module 5.14: Shared Line, Barge and cBarge Testing
  • Module 6
    • Topics
      • Module 6.0: Media Resources
      • Module 6.1: Advanced Concepts
      • Module 6.2: IOS MTP
      • Module 6.3: IOS MTP cont'd
      • Module 6.4: IOS Conference Bridge
      • Module 6.5: IOS Transcoding
      • Module 6.6: Media Preference and Redundancy
      • Module 6.7: Meet-Me Conferencing
      • Module 6.8: Ad-Hoc Conferencing
      • Module 6.9: Ad-Hoc Conferencing cont'd
      • Module 6.10: Annunciator
      • Module 6.11: Traditional Multicast Music on Hold
      • Module 6.12: Unicast Music on Hold
      • Module 6.13: Alternate Multicast Music on Hold
  • Module 7
    • Topics
      • Module 7.0: Gateways and Trunks
      • Module 7.1: SIP Trunk
      • Module 7.2: SIP Trunk cont'd
      • Module 7.3: H.323 Gateway
      • Module 7.4: MGCP Gateway
  • Module 8
    • Topics
      • Module 8.0: H.323 Gatekeeper
      • Module 8.1: Advanced Gatekeeper Concepts
      • Module 8.2: Advanced Gatekeeper Concepts cont'd
      • Module 8.3: Advanced Gatekeeper Concepts cont'd
      • Module 8.4: Provisioning IOS H.323 Gatekeeper
      • Module 8.5: Registering CUCM with H.323 Gatekeeper
      • Module 8.6: Registering CUCME with H.323 Gatekeeper
      • Module 8.7: Routing Calls from CUCM to CUCME via Gatekeeper
      • Module 8.8: Routing Calls from CUCM to CUCME via Gatekeeper cont'd
      • Module 8.9: Gatekeeper Call Admission Control
      • Module 8.10: Expert Gatekeeper - One Zone w/ One Tech-Prefix
      • Module 8.11: Alternate Gatekeeper - Clustering with GUP
  • Module 9
    • Topics
      • Module 9.0: Dial Plan Fundamentals and Local Route Groups
      • Module 9.1: Dial Plan Fundamental Concepts
      • Module 9.2: Dial Plan Fundamental Concepts cont'd
      • Module 9.3: Class of Service: Calling Search Spaces and Partitions
      • Module 9.4: Gateways, Route Groups and Device Pools
      • Module 9.5: Route Lists and Standard Local Route Groups
      • Module 9.6: Route Patterns and Translation Patterns
      • Module 9.7: Calling & Called Party Transformations and Dial Peers
      • Module 9.7b: Private Line Automatic Ringdown (PLAR)
      • Module 9.8: Complete Dial Plan Testing
  • Module 10
    • Topics
      • Module 10.0: Globalized Dial Plans
      • Module 10.1: Globalization Prezi - Theory and Reasons
      • Module 10.2: Further Concepts and Understanding
      • Module 10.3: Inbound Calling Party Globalization
      • Module 10.4: Inbound Calling Party Globalization cont'd
      • Module 10.5: Inbound Calling Party Localization
      • Module 10.6: PSTN Translation Patterns
      • Module 10.7: Calling & Called Party Transformations Outbound
      • Module 10.8: Plus + Dialing and One-Button Missed Call DialBack
  • Module 11
    • Topics
      • Module 11.0: Introduction
      • Module 11.1: Whiteboard Session
      • Module 11.2: System & User Speed Dials and Corporate Directory
      • Module 11.3: Call Forward on Unregister
      • Module 11.4: Automated Alternate Routing
      • Module 11.5: Multiple Backup Gateways for Every Site
      • Module 11.6: National and International Tail End Hop Off (TEHO)
      • Module 11.7: Globalized Call Routing using H.323 ICTs
  • Module 12
    • Topics
      • Module 12.0: Introduction and Slides
      • Module 12.1: SIP Trunk to SIP ITSP for PSTN Call Routing
      • Module 12.2: Conforming to ITSP Reqs: Various SIP-Attrib
      • Module 12.3: Conforming to ITSP Reqs: SIP Header Conv
      • Module 12.4: Advance Call Admission Control Mechanisms with CUBE
      • Module 12.5: Skype SIP Trunk for Branch2 Site
      • Module 12.6: Skype SIP Trunk for Branch2 Site - Testing
      • Module 12.7: Testing Supplamentary Features
  • Module 13
    • Topics
      • Module 13.0: Introduction and Slides
      • Module 13.1: Mobile Connect Basics
      • Module 13.2: Mobile Connect Ring Schedule
      • Module 13.3: Mobile Connect Localization - Part 1
      • Module 13.4: Mobile Connect Localization - Part 2
      • Module 13.5: Mobile Connect Access Lists and Exclusivity
      • Module 13.6: Mobile Connect Interaction with Local Route Group
      • Module 13.7: Mobile Voice Access - Inbound Call Recognition
      • Module 13.8: Mobile Voice Access and Direct Inward System Access
      • Module 13.9: Mobile Connect Mid-Call Features - Part 1
      • Module 13.10: Mobile Connect Mid-Call Features - Part 2
  • Module 14
    • Topics
      • Module 14.0: Introduction and Slides
      • Module 14.1: Device Mobility - Between Sites but Within a Country
      • Module 14.2: Device Mobility - Between Sites and Between Countries
      • Module 14.3: Extension Mobility
      • Module 14.4: Device and Extension Mobility and TEHO Interactions
  • Module 15
    • Topics
      • Module 15.0: Introduction and Slides
      • Module 15.1: IOS DHCP
      • Module 15.2: IOS Clock and Network Time
      • Module 15.3: IOS TFTP Server
      • Module 15.4: SIP CUCME Server Setup
      • Module 15.5: SIP CUCME Phones Setup
      • Module 15.6: SCCP CUCME Server Setup
      • Module 15.7: SCCP CUCME Phones Setup
      • Module 15.8: CUCME Directory Services
      • Module 15.9: SCCP CUCME Server Redundancy
      • Module 15.10: Endpoint Registration With External SIP Proxy Server
      • Module 15.11: CUCME Templates
      • Module 15.12: CUCME Phone Customization
  • Module 16
    • Topics
      • Module 16.0: Introduction and Slides
      • Module 16.1: PSTN Dialing in CUCME
      • Module 16.2: IOS Voice Translation Rules in CUCME
      • Module 16.3: Load Balancing Calls
      • Module 16.4: Class of Restriction for CUCME
      • Module 16.5: Multicast Music on Hold for CUCME
      • Module 16.6: IOS Transcoding for CUCME
      • Module 16.7: IOS Hardware Conference Bridge for CUCME
      • Module 16.8: Multicast Broadcast Paging in CUCME
      • Module 16.9: MTP and DSP Resources in CUCME
      • Module 16.10: Speed Dials in CUCME
  • Module 17
    • Topics
      • Module 17.0: Introduction and Slides
      • Module 17.1: Shared Lines with SIP Phones
      • Module 17.2: Shared Lines and Feature Ring with SCCP Phones
      • Module 17.3: Shared Lines with Barge and Privacy with SCCP Phones
      • Module 17.4: Intercom with SIP and SCCP Phones
      • Module 17.5: Night Service with SCCP Phones
      • Module 17.6: Call Park with SIP and SCCP Phones
      • Module 17.7: Call Blocking with SIP and SCCP Phones
      • Module 17.8: CallerID Blocking with SIP and SCCP Phones
      • Module 17.9: Call Transfer and Call Forwarding for SIP and SCCP
  • Module 18
    • Topics
      • Module 18.1(0): CUCME as Survivable Remote Site Telephony
      • Module 18.1(1): CUCME as Survivable Remote Site Telephony cont'd
      • Module 18.1(2): CUCME as Survivable Remote Site Telephony cont'd
      • Module 18.2(0): 4-Digit Reachability
      • Module 18.3(0): Call Pickup Groups
      • Module 18.4(0): Basic Automatic Call Distribution (B-ACD)
      • Module 18.4(1): Basic Automatic Call Distribution (B-ACD) cont'd
      • Module 18.5(0): Traditional SRST
  • Module 19
    • Topics
      • Module 19.1(0): UCCX Setup and Integration
      • Module 19.9(0): Agent-Based Routing
      • Module 19.1(1): UCCX Setup and Integration
      • Module 19.10(0): Testing and Debugging
      • Module 19.2(0): CSQ Provisioning with Preferential Agent Choice
      • Module 19.3(0): Examination of CRS Editor and “Simple Queuing.aef”
      • Module 19.4(0): Day of Week & Time of Day
      • Module 19.5(0): Reroute to Voicemail or Proceed to Queue
      • Module 19.6(0): MoH in Queue
      • Module 19.7(0): How Many Times Through Queue with Option for VM
      • Module 19.8(0): Nested Queues for More Available Agents
  • Module 20
    • Topics
      • Module 20.1(0): Unity Connection Integrate to CUCM and User Import
      • Module 20.1(1): Unity Connection Integrate to CUCM with User Import
      • Module 20.2(0): Unity Express Integrate to CUCM with User Import
      • Module 20.2(1): Unity Express Integrate to CUCM with User Import
  • Module 21
    • Topics
      • Module 21.1(0): CUCM-Only Presence with Subscribe CSS
      • Module 21.2(0): CUCM-Only Presence with Presence Groups
      • Module 21.2(1): CUCM-Only Presence with Presence Groups
      • Module 21.3(0): CUPS & CUCM Integration and CUPC Provisioning
      • Module 21.3(1): CUPS & CUCM Integration and CUPC Provisioning
      • Module 21.4(0): CUPS and IP Phone Messenger (IPPM)