Cisco

CCIE Voice Deep Dive :: Module 19

Mark Snow
Mark Snow
CCIEx4 #14073

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Course Description
Module 19: UCCX Integration, CSQ Setup & Custom Scripting
  • Module 19
    • Topics
      • Module 19.1(0): UCCX Setup and Integration
      • Module 19.1(1): UCCX Setup and Integration
      • Module 19.2(0): CSQ Provisioning with Preferential Agent Choice
      • Module 19.3(0): Examination of CRS Editor and “Simple Queuing.aef”
      • Module 19.4(0): Day of Week & Time of Day
      • Module 19.5(0): Reroute to Voicemail or Proceed to Queue
      • Module 19.6(0): MoH in Queue
      • Module 19.7(0): How Many Times Through Queue with Option for VM
      • Module 19.8(0): Nested Queues for More Available Agents
      • Module 19.9(0): Agent-Based Routing
      • Module 19.10(0): Testing and Debugging
Course Outline:
  • Module 19
    • Topics
      • Module 19.1(0): UCCX Setup and Integration
      • Module 19.1(1): UCCX Setup and Integration
      • Module 19.2(0): CSQ Provisioning with Preferential Agent Choice
      • Module 19.3(0): Examination of CRS Editor and “Simple Queuing.aef”
      • Module 19.4(0): Day of Week & Time of Day
      • Module 19.5(0): Reroute to Voicemail or Proceed to Queue
      • Module 19.6(0): MoH in Queue
      • Module 19.7(0): How Many Times Through Queue with Option for VM
      • Module 19.8(0): Nested Queues for More Available Agents
      • Module 19.9(0): Agent-Based Routing
      • Module 19.10(0): Testing and Debugging

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5hr 03min
February 25, 2015