What about this course?
Interested in learning the tips and tools used to support Cisco Collaboration products? Want to remotely view a phone screen or press a button for a remote user? Want to save yourself hours of time tracing a call path only to find out a tool exists to do that for you? This course will take you on a tour of tools and tips that you can use to troubleshoot and support Cisco Collaboration products like a pro.
INE's world-class IT trainingInstructor for this course
Nathan Gageby
BICSI Installer II CCIE CCNA
This course is composed by the following modules
Course Introduction
Using DevNet
CallManager Web GUI
Viewing Remote Phone
Real Time Monitoring Tool (RTMT)
Dialed Number Analyzer (DNA)
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