New Product Feedback & Bug Submission Tool

In order to maintain our products to the highest level of quality that our customers have come to expect, INE has implemented a new Product Feedback Tool.  This tool allows you to submit bug reports for specific sections of individual products, such as the CCIE R&S Lab Workbook Volume II.  This tool will allow us to better track issues reported from you, our customers, and respond to them in a more timely fashion.  Currently the tool is available for CCIE R&S Lab Workbooks Volumes 1 - 4, and will be made available for other workbooks, such as CCIE Voice, Security, & SPv3 in the near future.

To use the tool first login to http://members.ine.com and select your product:

Next, select the Product Feedback link near the top of the page:

Next, choose your product from the dropdown list:

Next, choose the particular lab and subsection:

Finally, choose the particular task for that lab and section, and describe the issue in as much detail as possible.  If the issue is related to a task solution please include your reasoning as to why the solution should be changed, and include as much detailed evidence as possible.  This includes your relevant configurations, show outputs, and debug outputs.  Note that you can attach files to the submission as opposed to using the text box if your outputs are very large.